Possible Problem with Trend Micro

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piazza317

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Joined
Feb 10, 2007
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About a week and a half ago, I uninstalled Norton Anti Virus and installed Trend Micro Internet Security 2007. Since then, several applications (media player, etc) have been very glitchy (ie not responding at times). Also, sometimes my commit charge skyrockets and I am unable to do anything. When I reboot to try to fix these problems (or sometimes when I am just booting up) I receive a blue screen with "D1" following the series of zeros. Two drivers are listed underneath:

Win32k.sys
tm_mbd_c.sys ------> this is a Trend Micro driver i believe

I have already tried scandisk and system restore to no avail. I would rather not get rid of trend micro since i hear it's a great security program. Any help would be great!
 
Joined
Feb 10, 2007
Messages
1
Good choice to stay with Trend Micro as they're the best solution available.

Hard to say what the exact problem is, but it's possible that there could be an application conflict. I recommend that you run the debug tool: \Program Files\Trend Micro\Internet Security 2007\pcctool.exe, select the (B) Debug Tab, Start Collection then follow the instructions.

Then once you gather all the information, you can submit them to Trend Micro's support team who is very good. https://esupport.trendmicro.com/support/consumer/submitonline.do

Good luck!
 
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