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Possible Virus Affecting Net

Discussion in 'Networking' started by Lansdowmw, May 13, 2017.

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  1. Lansdowmw

    Lansdowmw Thread Starter

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    I believe my brother might have some sort of Malware or Virus affecting our internet. Everytime he even opens his laptop (he doesn't even need to be using Chrome or anything to do with the internet he just needs to be connected) my internet turns terrible. I will be on a game and have 20-30ms, the second he turns his laptop on BAM 500+ms. I know it's his laptop because I have tried turning it off and the internet is fine, as soon as it's back on it's terrible. The amount of times I have tested this tells me there is NO WAY that this is a coincidence that the internet just spikes at coincidentally the same time his laptop is on. Only problem is, it's a school laptop. So there is no anti-virus turned on, windows defender is off. The school refuses to turn it on and says there is no problem. I can't download/install any anti-virus/malware because it requires admin rights. What can I do, and is it even a virus or malware or is there a possible clash somewhere, not too sure, all comments and help is greatly appreciated.

    *Edit 1* - I have full access to everything on my computer, so if I need to access CMD or anything of the sort I can do so. I am just not sure on how it all works, I have heard words of "Tracerouting" but have no idea what that is or how it works, I never used CMD before if that could come in handy.

    Thankyou for taking the time out of your day to assist me.
     
  2. naresh498

    naresh498

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    What is the operating system on your brother's laptop? can you check if the issue still occurs when his laptop is wired to the router/modem?
    Do you have a single modem/router device or two seperate devices? what happens when you have your smartphone connected to internet parallely without your brother's laptop connected to internet ? can you test it to see if the issue still occur? who is the isp? what is the os on your laptop? is the issue intermittent or it happens all the time?
     
  3. Lansdowmw

    Lansdowmw Thread Starter

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    Thankyou for such a fast reply :)
    The Operating System on my brothers laptop is Windows 10, my operating system is also Windows 10. When my brother is connected to the modem via ethernet the problem still persists. We have a single modem in the house (both of our rooms are right next door to it). Smartphones are also affected by slow speed due to his laptop but when his laptop is not turned on the smartphones are perfectly up to speed and unaffected. The issue is still occuring and our ISP is Optus.
     
  4. naresh498

    naresh498

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    Check if windows updates are up to date on his laptop. Can you post ipconfig /all output from Windows command prompt of your laptop. Can you see if wireless drivers are upto date on his machine.
     
  5. Lansdowmw

    Lansdowmw Thread Starter

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    Due to him not having admin rights because it's a school laptop I can't do any updates on his laptop :( but when I get home from work I will post the CMD stream.
     
  6. naresh498

    naresh498

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    Okay...will try few things later.
     
  7. dvk01

    dvk01 Moderator Malware Specialist

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    we are unable to assist in anyway with this school laptop
    Get in touch with the school IT department
    Any School that refuses to run Antivirus is being stupid
    That laptop needs updating urgently to fix what is wrong
    topic closed
     
    naresh498 likes this.
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