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Possible Virus Problem

Discussion in 'Virus & Other Malware Removal' started by Manni007, May 8, 2015.

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  1. Manni007

    Manni007 Thread Starter

    Joined:
    May 8, 2015
    Messages:
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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i3-2377M CPU @ 1.50GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 5937 Mb
    Graphics Card: Intel(R) HD Graphics 3000, -1924 Mb
    Hard Drives: C: Total - 669403 MB, Free - 538816 MB;
    Motherboard: Acer, Aspire V5-571
    Antivirus: Norton Internet Security, Updated and Enabled




    Hi,


    I'm so stressed because i'm having problems with my laptop.


    Although the laptop seems to be working properly, the problem is with internet explorer. When I search in google, the results are listed in an unusual way. For example, if I type name of movies in search, when the results come up, they are listed very different as you will see in the photo attached.


    After doing some research, I found out that it could be some kind of virus. I read somewhere that I have to change proxy settings in LAN settings. But, whenever I change settings, uncheck box and save, the setting don't seem to change.


    I don't know what is happening here.


    Do I have to factory reset my Laptop?


    Please help


    Thanks
     

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