Hi
I'm guessing this is a network issue...it may not be.
We have several HP 4345 MFPs. They all have "scan to network folder" enabled. They were easy to set up and have been working fine.
In May we upgraded/migrated to Windows 2003 servers. All these MFPs were moved, settings changed, and again have been working fine.
This week...for some reason...none of them can scan to a network folder anymore. They are all still printing and emailing, but cannot "find" the network folder to send scans to.
I can ping the printer, the WINS server is set right. The printer uses a generic userid and when you sign on to a computer using that id, you can get to the shared folder used for scanned files. So, the access is good, permissions are right.
All these printers are getting the same error, even though the all scan to different folders on the same server. The server they scan to was rebooted on Sunday night...Monday was the first day none of them could access the shared folders any more. I cannot figure out what happened. Nothing else was changed, just a reboot.
Any ideas?
I'm guessing this is a network issue...it may not be.
We have several HP 4345 MFPs. They all have "scan to network folder" enabled. They were easy to set up and have been working fine.
In May we upgraded/migrated to Windows 2003 servers. All these MFPs were moved, settings changed, and again have been working fine.
This week...for some reason...none of them can scan to a network folder anymore. They are all still printing and emailing, but cannot "find" the network folder to send scans to.
I can ping the printer, the WINS server is set right. The printer uses a generic userid and when you sign on to a computer using that id, you can get to the shared folder used for scanned files. So, the access is good, permissions are right.
All these printers are getting the same error, even though the all scan to different folders on the same server. The server they scan to was rebooted on Sunday night...Monday was the first day none of them could access the shared folders any more. I cannot figure out what happened. Nothing else was changed, just a reboot.
Any ideas?