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Possible Windows Server 2003 Issue with MFP Scan to folder function

Discussion in 'Networking' started by bobbi, Aug 18, 2006.

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  1. bobbi

    bobbi Thread Starter

    Joined:
    Dec 21, 2000
    Messages:
    339
    Hi

    I'm guessing this is a network issue...it may not be.

    We have several HP 4345 MFPs. They all have "scan to network folder" enabled. They were easy to set up and have been working fine.

    In May we upgraded/migrated to Windows 2003 servers. All these MFPs were moved, settings changed, and again have been working fine.

    This week...for some reason...none of them can scan to a network folder anymore. They are all still printing and emailing, but cannot "find" the network folder to send scans to.

    I can ping the printer, the WINS server is set right. The printer uses a generic userid and when you sign on to a computer using that id, you can get to the shared folder used for scanned files. So, the access is good, permissions are right.

    All these printers are getting the same error, even though the all scan to different folders on the same server. The server they scan to was rebooted on Sunday night...Monday was the first day none of them could access the shared folders any more. I cannot figure out what happened. Nothing else was changed, just a reboot.

    Any ideas?
     
  2. rhynes

    rhynes

    Joined:
    Aug 14, 2006
    Messages:
    914
    hmmm... now that sounds familiar. I don't have the solution for you but I have the same problem with a canon imagerunner scanning to a 2003 server. Spent a couple of hours at it, very simple feature but the server wouldn't allow it. Had to scan to a computer based print server and setup scan to email for the time being.

    Had there been any microsoft updates that came down from microsoft before the reboot of the server? Is this a 2003 server? sp1 or sp2? Firewall didn't come on did it?
     
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