Inactive Possibly hacked/missing folder from desktop/computer

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hmbrd82370

Thread Starter
Joined
Dec 7, 2021
Messages
1
I just joined and not sure how this works. I have a question. I was online last night with Barnes and noble (they have had hacking problems in past). I went to pay and an odd message came up that I entered wrong information - hadn't entered anything. Screen starting a circle spinning - after a few minutes I just closed. Now a folder where I keep all my pictures is just gone. I called geek squad - they said if hacked no way to get it back. Does anyone know if that is true?
 

kevinf80

Kevin
Malware Specialist
Joined
Mar 21, 2006
Messages
11,636
Hello hmbrd82370 and welcome to TSG,

Run the following scan, lets see if anything shows up:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status... If English is not your primary language Right click on FRST/FRST64 and rename FRSTEnglish/FRST64English


  • Double-click to run it. When the tool opens click Yes to disclaimer.
    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"


  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The tool will also make a log named (Addition.txt) Please also attach that log to your reply.

If necessary:

Disable smart screen ONLY if it interferes with software we may have to use:

https://support.microsoft.com/en-us...otect-me-1c9a874a-6826-be5e-45b1-67fa445a74c8

Please remember to enable when we are finished....

Next,

Disable any Anti-virus software you have installed ONLY if it stops software we may use from working:

https://www.bleepingcomputer.com/fo...nti-virus-firewall-and-anti-malware-programs/

Please remember to enable AV software when we are finished running scans....


Thank you,

Kevin
 
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