In Progress Potential virus

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jrtechsaavy21

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Joined
Sep 18, 2017
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2
c:\Program files (x86)\Amazon\Amazon Assistant.aa.hta

Keeps popping up on my screen every 15 sec or so. I've uninstalled Amazon Assistant and nothing changed. I'm thinking it could be a virus. I've also downloaded Farbar Recovery Tool Scan as I've seen in another post. I've attached the files that the tool produced.
 

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Valinorum

Malware Specialist
Joined
Apr 7, 2014
Messages
41
Hi ,

:welcome:

My name is Valinorum and I will be the acolyte today. Before we proceed, please, acknowledge yourself the following(s):

  • Please do not create any new threads on this while we are working on your system as it wastes another volunteer's time. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread. Failing to comply will result in denial of future assistance.
  • Please do not install any new software while we are working on this system as it may hinder our process.
  • Malware removal is a complicated process and so don't stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
  • Please do not try to fix anything without being asked.
  • Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
  • Please print or save the instructions I give you for quick reference. We may be using Safe mode which will cut you off from the internet and you will not always be able to access this thread.
  • Back up your data. I will not knowingly suggest you any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system.
  • If you are confused about any instruction, stop and ask. Do not keep on going.
  • Do not repeat the steps if you face any problems.
  • I am not an omniscient. There are things even I cannot foresee. But what I know took years to learn and perfect the skill. This site is run by volunteers who help people in need in their own free time. I would ask you to respect their time and be patient as sometimes real life demands our time and replies to you can be delayed.
  • Private Message(PM) if and only if I have not responded to your thread within three days or your query is offtopic and personal. Do not PM me under any other circumstances. Your thread is the only medium of communication.
  • The fixes are for your system only. Please refrain from using these fixes on another system as it may do serious damage.

[hr]

From a clean PC, change all your login credentials and do not use them in this PC while we are working on it.

  • Step # Scan with Zemana Anti-malware
    Download and install Zemana anti-malware from here.
    • Double-click to run the software;
    • Click on the gear-icon on the top right portion to navigate to Settings.
      • Click on Scan > put a tick on Create System Restore
      • Click on Advanced > put a tick on Check for Suspicious (root CA) Certificates
    • Click the home icon on top left and click on Scan
    • After scan finishes click on the report tab on the top right corner;
    • Choose the latest report by clicking on it and click on Open Report afterward.
    • Copy and Paste the contents of the report in your next reply.

  • Step # Scan with Malwarebytes' Anti-Malware
    • Download and install Malwarebytes' Anti-Malware from the link below --
    • Once the program has loaded, The MBAM dashboard will appear with an alert to update. Update the program should this happen;
      • Navigate to the Settings > tab Protection and ensure that all the options under Scan Options turned on
    • From the Dashboard, navigate to Scan and click on Scan Now;
    • If threats are detected, make sure everything is set to Quarantine and click on Apply actions. If the program asks to reboot your PC, let it do so;
    • On completion of the scan click on Reports > Choose the Scan Report > View Report > Export > Export to .txt file, and save the report to your Desktop.
    • Copy and Paste the contents of the log in your next reply.

[hr]

Post a fresh set of FRST scan logs as well.[/hr][/hr]
 
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