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In Progress Potential Virus

Discussion in 'Virus & Other Malware Removal' started by Baggio, Oct 19, 2019.

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  1. Baggio

    Baggio Thread Starter

    Joined:
    Mar 27, 2009
    Messages:
    95
    Hi there,

    Was hoping you can help. Looks like BING has overtaken my home page since last week; my McFee Anti-virus will no longer work and my computer seems to be missing programs once used. Hoping I can get some help to identify if a virus has set in and also what I can do to protect myself further. TSG info included below as requested.

    Many thanks in advance,
    Mark

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Genuine Intel(R) CPU T2300 @ 1.66GHz, x86 Family 6 Model 14 Stepping 8
    Processor Count: 2
    RAM: 3063 Mb
    Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 128 Mb
    Hard Drives: C: 298 GB (5 GB Free);
    Motherboard: TOSHIBA, Portable PC
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,964
    First Name:
    Frank
    Which browser are you using?
    The only known browser that still supports Windows XP SP3 and is up-to-date is Maxthon Cloud Browser 5.2.7.5000

    There is no known antivirus app that still supports Windows XP SP3 and is up-to-date.
    That's why McAfee no longer works in your laptop.

    The 298 GB capacity hard drive in your laptop is 98.4% full.
    I'm guessing it's full of installed apps and/or personal data.

    Because of the condition of your laptop, I doubt that one of the Malware Removal Specialists here can help you, but he/she can make that decision.
    Be patient until one responds to you, and good luck.

    ----------------------------------------------------------------
     
  3. Baggio

    Baggio Thread Starter

    Joined:
    Mar 27, 2009
    Messages:
    95
    Many thanks for your reply Flavallee! It's definitely an oldie but was running well until last week. To add, my browser was just hijacked and McAfee has disappeared completely. I tried rebooting and downloading the Malaware software - I download the file but nothing happens when I click to run and then it takes me back to a hijacked browser. Hoping a specialist can at least help clean up my machine so I can transfer some of these files without losing them!

    Thanks again for your help,
    B
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,964
    First Name:
    Frank
    You're welcome, and good luck. (y)

    ---------------------------------------------------------------
     
  5. iMacg3

    iMacg3 Malware Specialist

    Joined:
    Nov 3, 2018
    Messages:
    618
    Hi Baggio, welcome to the Tech Support Guy malware removal forum.

    I am iMacg3 and will be helping you with your computer problems.

    Please keep the following information in mind before we begin:
    • Back up any important data before we continue.
      • Back up any important data on your computer to external media. I will not knowingly suggest any steps that will damage your computer; however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection.
    • Do not install any new software or run any fixes/tools on your system unless I request that you do so.
      • Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.
    • Please read all instructions carefully, and complete them in the order listed.
      • Items that are especially important will be highlighted in bold or red.
    • If your computer seems to start working normally, please don't abandon the topic.
      • Even if your system is behaving normally, there may still be some malware remnants left over. Additionally, malware can re-infect the computer if some remnants are left. Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC.
    • If you have pirated or illegal software on your computer, uninstall it now before proceeding.
      • Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. Therefore, please remove any, if present, before we begin the clean-up.
    • If you have questions at any time during the cleanup, feel free to ask.

    ---------------------------------------------------

    I agree with flavallee that you should upgrade your computer's Operating System to a newer version.
    Windows XP hasn't been supported by Microsoft since 2014 and many programs no longer will run on it. Using XP is a significant security risk as there have been no regular updates for several years.

    If you would like to continue with the cleanup, please do the following:

    ---------------------------------------------------
    Farbar Recovery Scan Tool (FRST)

    Download Farbar Recovery Scan Tool - 32 bit and save it to your desktop.
    • Double click FRST.exe to run it.
    • When the tool opens, click Yes to the disclaimer.
    • Press the Scan button.
    • When finished, it will produce logs called FRST.txt and Addition.txt in the same directory the tool was run from.
    • Please copy and paste the logs in your next reply.
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,964
    First Name:
    Frank
    Baggio:

    Please reply to iMacg3 if you still want help here.

    --------------------------------------------------------------
     
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