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Power Problem

Discussion in 'Windows XP' started by nalin77, Jan 20, 2006.

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  1. nalin77

    nalin77 Thread Starter

    Joined:
    Jan 20, 2006
    Messages:
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    I bought a brand new HP (ZV6233NR) computer last December. Everything worked great on the first 2 days. But after two days there was a problem.
    When it is plugged in to an outlet , the screen is dark(dim) and when it is working on the battery its bright.
    It should be the other way right?

    It happens like every other day.
    I called more than 12 times to technical support. They asked me to download some patches but they only work for a day most. Over the phone and through repair station in CA they tried to fix it but they could not identify the problem.

    Then last week they sent a brand new replacement laptop (ZV6270US), which was better than the one i had. Strangely this one had the same problem. My case manager says this is the first time he has encountered this problem.

    This has been a headache. When its working on the battery the screen is very dim. I can increase the brightness but after a restart it goes back to the same dim status.

    can you guys help me with this?
     
  2. bobbi506

    bobbi506

    Joined:
    Jan 10, 2006
    Messages:
    3
    You've probably already tried this since you've talked to technical support 12 times, but the only thing I can think of is power options. Have you checked the settings in the power options applet in the control panel?
     
  3. nalin77

    nalin77 Thread Starter

    Joined:
    Jan 20, 2006
    Messages:
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    Yes, I tried the power options too. Nothing works. i am expecting a reply from my case manager. Actually both computers are great except for this problem. I think this is a problem inherent to 6000 series. My co-worker uses a 8000 series, no problem
     
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