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"Power saving mode" crash

Discussion in 'Hardware' started by tonehh, May 11, 2015.

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  1. tonehh

    tonehh Thread Starter

    Joined:
    May 11, 2015
    Messages:
    4
    Hey guys, new here and hoping to get some much needed help. Recently my PC has been crashing when I try to load up some games, (GTA V and ARMA 2) the screen just goes black and says: DVI Power Saving Mode.

    TSG SysInfo:
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 8130 Mb
    Graphics Card: NVIDIA GeForce GTX 780 Ti, -1024 Mb
    Hard Drives: C: Total - 553742 MB, Free - 304481 MB; D: Total - 400022 MB, Free - 398483 MB;
    Motherboard: ASUSTeK COMPUTER INC., B85M-G
    Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled

    I also have here the windows recovery message that I get upon restarting the PC.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80073FA010
    BCP2: FFFFF88008C4DA08
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\051115-26192-01.dmp
    C:\Users\Tony\AppData\Local\Temp\WER-41917-0.sysdata.xml

    Thanks in advance, Tony.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,720
    First Name:
    Frank
    That appears to be a custom/home-made desktop and not a factory-brand one.

    What's the brand name and model number and wattage of its power supply?

    Its NVIDIA GeForce GTX 780 Ti dual-slot graphics card appears to use 250 watts and require a power supply with a "minimum" of 600 watts.

    ---------------------------------------------------------
     
  3. jamesx121

    jamesx121

    Joined:
    Apr 22, 2008
    Messages:
    910
    you have accomplished something I have never seem before---
    I have never seen Google stumphed when it comes to a technology number---
    but its stumphed now----

    you enter """WER-41917-0.sysdata.xml"""" into Google & it comes back swearing I entered
    the number wrong--that it should be """33197-0""" instead--
    which tells you to run ""check disk"""
    but you have 41917-0 instead---
    I entered 41917-0 into Microsoft's support page
    result was kinda weird---
    it immediately put up ""Wer-41917-0.sysdata.xml in windows 7""
    then when I clicked the link--it came back as
    ""I’m sorry, we were unable to find a match for your query. Try searching again, or contact us""
    so why would Microsoft know that thats a Windows 7 error but refuse to say
    what the error means ????
    Tony----your Dump File didn't include a link---
    so if it happens again we need you to either copy & paste the whole dump file in to
    your reply--- or just take a picture of it with your phone ( of the whole dump file)
    & then upload the picture here into your reply---
    to go any further we need to see the whole dump file
    James
    you probably will have to take more than one picture to get it all
    as far as Wer--41917-0---maybe one of the Microsoft programmers here on the forum will know
    what it means ???
     
  4. tonehh

    tonehh Thread Starter

    Joined:
    May 11, 2015
    Messages:
    4
    Thanks for your reply. The PSU is 650w and the sticker says: GH Power ATX12v, Model: PSUGH65w with PFC.
     
  5. tonehh

    tonehh Thread Starter

    Joined:
    May 11, 2015
    Messages:
    4
    Sorry for the late reply, got a few good hours of gaming out of it today, until yet again, the same thing happened. I have attached my dump file as requested.
     

    Attached Files:

  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,720
    First Name:
    Frank
    I can't find that particular power supply on-line, so I can't determine its specs or its quality.

    Hopefully, one of the power supply and gaming experts here can help you.

    ---------------------------------------------------------
     
  7. tonehh

    tonehh Thread Starter

    Joined:
    May 11, 2015
    Messages:
    4
    These crashes are still happening, I have searched google but have found no solutions to my problem.

    Another one of the windows error messages upon restarting:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800DCB8240
    BCP2: FFFFF88008C7FA08
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\051415-26473-01.dmp
    C:\Users\Tony\AppData\Local\Temp\WER-41387-0.sysdata.xml

    Attached also are all of the files in my minidump folder.
     

    Attached Files:

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