- Nov 22, 2018
Hi, my Lenovo laptop has had a virus in it for quite a while and I recently did a factory reset, (I wasn't trying to get rid of the virus, I was just trying to clean out my old files) and it shut off. I turned it back on after I thought the reset had finished and all that came up was a black screen with the words Lenovo and it said "preparing automatic repair", and would go to another screen and say "diagnosing your pc". It would stay in a constant loop. I haven't been able to fix it on my own, any ideas?