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"pri master hard disk: s.m.a.r.t. cmd failed" error

Discussion in 'Hardware' started by maracles, Oct 18, 2007.

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  1. maracles

    maracles Thread Starter

    Joined:
    Apr 4, 2006
    Messages:
    298
    Hi,

    "pri master hard disk: s.m.a.r.t. command failed
    Press f1 to continue"

    I get the above error when I turn on my computer, but when I load windows after pressing f1 everything seems to be fine, do I need to worry about this? It started occuring after I installed my q6600 cpu last night.
     
  2. gurutech

    gurutech

    Joined:
    Apr 23, 2004
    Messages:
    2,960
    If your drive or PC is still under warranty, I would have the drive replaced. The SMART diagnostics are used to tell you if the drive is running outside of the specs designed by the manufacturer. If the drive goes outside the specs, then there is usually a 72-hour timeframe before the drive fails completely.

    But with the error you are getting, it sounds like it's an error with the SMART diags themselves - which should be replaced anyway.
     
  3. maracles

    maracles Thread Starter

    Joined:
    Apr 4, 2006
    Messages:
    298
    Thanks for the reply,

    I did do some research and what you said sounds like the usual reason. However I did realise that I also had a memory stick connected to the computer at start-up, could this be the reason for the failure? As I said the computer appears to be working perfectly now.

    If I do need to replace the drive what is the easiest way to do it, it is the drive my operating system is on and I can't afford to reinstall the os and install everything again unless it is absolutely necessary.

    I use the pc for work and thus only have a time period from between 06.00 in the evning and 09.00 in the morning to replace any drive and get the pc ready to work again.
     
  4. gurutech

    gurutech

    Joined:
    Apr 23, 2004
    Messages:
    2,960
    Easiest way is to contact the manufacturer website of the drive (maxtor, western digital, etc...) and plug in the serial # of the drive to determine warranty status, and you can initiate an RMA return from there. Most of the time they will send you the replacement drive first, then you have a certain amount of days to return the old one or they charge your credit card. This will give you enough time to do a "Ghost" or True-Image of your old drive to the new one, so everything will be exactly the same on the new drive (except for the error message, or course!)
     
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