Print dialogue box fault in envelopes & labels

[aubigbird]

I'm using Office 2000. When I go to print an envelope or a label in Word the text from the dialogue box is missing - picture attached. I have un-installed and re-installed Office and it hasn't made any difference.
It will still print when I click OK. Any suggestions?

 

[Anne Troy]

Wow. Unless you have others that do the same thing....then the only thing to do is Word Troubleshooting. You'll find all the steps you need here. I'm 99% on thinking it'll work for you. You'll see why reinstalling might not help.

www.theofficeexperts.com/word.htm

 

[dvk01]

Try here

http://www.mvps.org/word/FAQs/AppErrors/MissingMenusEtc.htm

Derek

 

[Anne Troy]

The link I gave already provides those instructions....and then some, which could avoid the need to edit the registry.

 

[aubigbird]

Thanks Dreamboat and Derek,
I tried both your suggestions and didn't have any success.

I worked out the solution purely by accident at work today. I was printing an envelope and it came up with a message something like "wait for prompt from printer and insert envelope" above the task bar. I realised I was looking at the wrong way - MSWord, not the printer. I re-installed the printer driver (on the home computer)and hey presto problem fixed!!
Thanks for your suggestions.
Anne