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Print/Fax unable to connect to scanner

Discussion in 'Windows 10' started by weybrew, Feb 8, 2019.

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  1. weybrew

    weybrew Thread Starter

    Joined:
    May 31, 2008
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    I want to scan an item with my Canon Pixma MG2522, the only scanner I have USB connected to my Win 10 PC, but when I click on "NEW SCAN" I get the msg that the computer is trying to connect to the scanner...then everything freezes and I can't close the program without using TASK MANAGER. This happens when I use Win 10 P Scan/Fax. I have also tried a 3rd party program called NAPS2 with exactly the same results. I have another of the same printer USB installed on a second Win 10 PC and both scanning programs work with no problem. Can anyone help?

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz, Intel64 Family 6 Model 30 Stepping 5
    Processor Count: 8
    RAM: 8127 Mb
    Graphics Card: AMD Radeon HD 5450, 1024 Mb
    Hard Drives: C: 1862 GB (35 GB Free); H: 931 GB (111 GB Free); J: 1863 GB (41 GB Free); K: 1863 GB (284 GB Free);
    Motherboard: Hewlett-Packard, 304Bh
    Antivirus: Windows Defender, Enabled and Updated
     

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  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Last edited: Feb 8, 2019
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