I have a Canon Pixma iP7260. Recently the printer informed me that it did not recognize the cyan cartridge. I ordered a new one but now I find that the print head assembley won't move to the center when I open the lid and I can't replace the cartridge. The printer makes about two seconds of noise from the printer head but then stops. The support code I get is 6000. I have followed the advice for fixing this error (checking for jammed paper, etc.) but to no avail. I should add that the alert light flashes three times. Can I fix this? I should add that I have disconnected the power and USB.
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20200301092459.000000+660
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics
Hard Drives: C: 222 GB (165 GB Free); D: 465 GB (322 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. H61M-USB3-B3 REV 2.0, ver x.x
System: Award Software International, Inc., ver GBT - 42302e31
Antivirus: Windows Defender, Disabled
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18363, Installed 20200301092459.000000+660
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics
Hard Drives: C: 222 GB (165 GB Free); D: 465 GB (322 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. H61M-USB3-B3 REV 2.0, ver x.x
System: Award Software International, Inc., ver GBT - 42302e31
Antivirus: Windows Defender, Disabled