Print Spooler problem on Windows XP

Hello. I have a PC with Windows XP. My printer is an HP LaserJet 1000 series. I'm having a problem with the print spooler. I watched one of your YouTube videos and clicked on Run to use "services.msc". Then, I clicked on Print Spooler. I corrected the Service status which initially showed "stopped". I changed it to "started". Unfortunately, it seems to go back to "stopped" on its own. I tried other things that were mentioned in the video but I was unable to correct the problem. FYI - This computer is NOT connected to the internet so it's not a virus causing the issue.

I have also noticed that my printer is missing from the "Printers and Faxes" folder. When I try to add the printer, I get the attached error message.

I'm getting the error message, "Spooler SubSystem App has encountered a problem and needs to close".

I used your Info Utility to get information on my computer:

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz, x86 Family 15 Model 2 Stepping 4
Processor Count: 1
RAM: 2015 Mb
Graphics Card: SiS 650_651_M650_740, 32 Mb
Hard Drives: C: 74 GB (15 GB Free); M: 465 GB (367 GB Free);
Motherboard: Seanix, SiS-650
Antivirus: None

Can you help me to fix the problem? This computer and printer still have some life in it. I'd like to continue using both for as long as possible.

 

Found these steps by googling:

NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter

Don't know if it would solve your problem.

 

lunarlanders post ought to fix it; but, the commands need to be run in a CMD window. First do Start and, in the run box type CMD<enter>
Then run the commands he posted and reboot.
The spooler service ought to be set to Automatic as its Startup type.