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Print Spooler problem on Windows XP

Discussion in 'Hardware' started by marden, Nov 26, 2018.

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  1. marden

    marden Thread Starter

    Joined:
    Nov 26, 2018
    Messages:
    1
    Hello. I have a PC with Windows XP. My printer is an HP LaserJet 1000 series. I'm having a problem with the print spooler. I watched one of your YouTube videos and clicked on Run to use "services.msc". Then, I clicked on Print Spooler. I corrected the Service status which initially showed "stopped". I changed it to "started". Unfortunately, it seems to go back to "stopped" on its own. I tried other things that were mentioned in the video but I was unable to correct the problem. FYI - This computer is NOT connected to the internet so it's not a virus causing the issue.

    I have also noticed that my printer is missing from the "Printers and Faxes" folder. When I try to add the printer, I get the attached error message.

    I'm getting the error message, "Spooler SubSystem App has encountered a problem and needs to close". Operation failed.jpg

    I used your Info Utility to get information on my computer:

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz, x86 Family 15 Model 2 Stepping 4
    Processor Count: 1
    RAM: 2015 Mb
    Graphics Card: SiS 650_651_M650_740, 32 Mb
    Hard Drives: C: 74 GB (15 GB Free); M: 465 GB (367 GB Free);
    Motherboard: Seanix, SiS-650
    Antivirus: None

    Can you help me to fix the problem? This computer and printer still have some life in it. I'd like to continue using both for as long as possible.
     
  2. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,821
    Found these steps by googling:

    NET STOP SPOOLER and press Enter
    DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
    NET START SPOOLER and press Enter
    EXIT and press Enter

    Don't know if it would solve your problem.
     
  3. DavisMcCarn

    DavisMcCarn

    Joined:
    Aug 17, 2005
    Messages:
    1,157
    lunarlanders post ought to fix it; but, the commands need to be run in a CMD window. First do Start and, in the run box type CMD<enter>
    Then run the commands he posted and reboot.
    The spooler service ought to be set to Automatic as its Startup type.
     
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