Print Spooler problem on Windows XP

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

marden

Thread Starter
Joined
Nov 26, 2018
Messages
1
Hello. I have a PC with Windows XP. My printer is an HP LaserJet 1000 series. I'm having a problem with the print spooler. I watched one of your YouTube videos and clicked on Run to use "services.msc". Then, I clicked on Print Spooler. I corrected the Service status which initially showed "stopped". I changed it to "started". Unfortunately, it seems to go back to "stopped" on its own. I tried other things that were mentioned in the video but I was unable to correct the problem. FYI - This computer is NOT connected to the internet so it's not a virus causing the issue.

I have also noticed that my printer is missing from the "Printers and Faxes" folder. When I try to add the printer, I get the attached error message.

I'm getting the error message, "Spooler SubSystem App has encountered a problem and needs to close". Operation failed.jpg

I used your Info Utility to get information on my computer:

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.00GHz, x86 Family 15 Model 2 Stepping 4
Processor Count: 1
RAM: 2015 Mb
Graphics Card: SiS 650_651_M650_740, 32 Mb
Hard Drives: C: 74 GB (15 GB Free); M: 465 GB (367 GB Free);
Motherboard: Seanix, SiS-650
Antivirus: None

Can you help me to fix the problem? This computer and printer still have some life in it. I'd like to continue using both for as long as possible.
 
Joined
Sep 21, 2007
Messages
13,720
Found these steps by googling:

NET STOP SPOOLER and press Enter
DEL %SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS\*.* and press Enter
NET START SPOOLER and press Enter
EXIT and press Enter

Don't know if it would solve your problem.
 
Joined
Aug 17, 2005
Messages
1,157
lunarlanders post ought to fix it; but, the commands need to be run in a CMD window. First do Start and, in the run box type CMD<enter>
Then run the commands he posted and reboot.
The spooler service ought to be set to Automatic as its Startup type.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top