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print spooler problem

Discussion in 'Virus & Other Malware Removal' started by homestead22, Jan 7, 2013.

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  1. homestead22

    homestead22 Thread Starter

    Jan 7, 2013
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 6049 Mb
    Graphics Card: Intel(R) HD Graphics Family, -1263 Mb
    Hard Drives: C: Total - 584878 MB, Free - 530269 MB;
    Motherboard: ASUSTeK Computer Inc., U56E
    Antivirus: Trend Micro Titanium Maximum Security, Updated: Yes, On-Demand Scanner: Enabled

    Can not start print spooler and upon examining sys32 files found this entry which I believe is a virus causing this problem:
    'C:\Windows\System32\spool\PRINTERS' is not recognized as an internal or external 1 command, operable program or batch file.

    Can not print or install any printers since this showed up.
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