1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Printer and scanner compatibility

Discussion in 'Hardware' started by Steve Dwyer, Dec 11, 2001.

Thread Status:
Not open for further replies.
Advertisement
  1. Steve Dwyer

    Steve Dwyer Thread Starter

    Joined:
    Dec 10, 2001
    Messages:
    1
    My printer doesn't seem to recognise my scanner. Can someone help? I have been eavesdropping in on the conversation between blackwidow?? Savvy Lady TW56 and others. I have a similar problem. Since I installed my Epson stylus PHOTO 890 printer, I have tried to re-install my SCANMAGIC 600CP scanner. I have installed and re-installed from scratch using the appropriate discs, but I keep getting a COMMUNICATIONS ERROR message. I am new to all of this so please be gentle with me.
    Thanks in anticipation.
    Steve.
     
  2. Lurker1

    Lurker1

    Joined:
    Jan 30, 2001
    Messages:
    3,992
    Hi Steve

    Are both units using the same parallel Port? Sometimes devices don't like to share one LPT port. You could always buy an add in card for your PC that will give you a second parallel port (LPT2). Then you could run each device on it's own port.
     
  3. Davey7549

    Davey7549

    Joined:
    Feb 28, 2001
    Messages:
    11,584
    Steve
    Welcome to TSG!
    Several things come to mind why the printer and scanner are not communicating. Before we get into what It could be please give me some info.
    What Make and model are the following, Computer, and Printer.
    Also what OS are you running Win95,98,98se,ME ect:
    Lastly what is your current hookup of the Printer and Scanner.
    Is the Printer Hooked to parallel and Scanner hooked to Printer or
    are they hooked to USB? You get the idea.
    Dave
     
  4. slipe

    slipe

    Joined:
    Jun 27, 2000
    Messages:
    6,832
    You might try the latest driver for your scanner: http://www.mustek-driver.de/sm/600cp.html

    Often when installing a device causes the scanner to disappear it is because a twain file got corrupted. An uninstall of your scanner software will not remove them and a reinstall will not overwrite them if they are there. If you remove them, an install of the scanner software will put in new twain files.

    Uninstall your scanner software. Follow the Mustek instructions for deleting your twain and twunk files: http://www.mustek.com/Support/techdocs/del_twain.html Make sure you delete only the files found in the Windows directory. Then reinstall the software.
     
  5. Nick Scott

    Nick Scott

    Joined:
    Dec 11, 2001
    Messages:
    1,818
    Check whether the Epson printer installation has renamed your parallel port to something like "Epson printer port" in device manager.

    If it has you will have to remove the device and let Windows reinstall it through plug and play. Once you have done that install the scanner again with only it plugged in to the parallel port.

    Then with the printer reconnected edit the printer's properties to use the newly reinstalled Printer port (LPT1).

    You should now find that the two devices can work together through the same port. I had this happen to me with an Agfa 1212p scanner and an Epson 800 printer.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/61391

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice