Printer driver won't load

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GKM

Thread Starter
Joined
Oct 30, 2007
Messages
2
I am having problems getting a printer driver to load.

I started having problems printing. The pages filled with garbage figured it was the driver so I uninstalled the driver now I can't get driver to reload. The install program runs and acts ok but never adds printer to printer folder.
I have tried to run add printer but it just can't find a driver even when I tell it I have a disk.

The printer is a HP DeskJet 1120C
I am running windows 2000

Thanks
:confused:
 
Joined
Apr 19, 2007
Messages
2,503
Are you sure you go through add printer with that particular model. If it's a part of the c series you usually just remove all the old software through control panel - add/remove, Reboot and use your CD software or disks??, and install the software. You don't have to add printer and run software.
Go back into add printer and remove everything but add printer icon, make sure you delete all your software for the printer and reinstall the software. It should acknowledge the printer on Reboot all by itself. We hope...Let us know...Jazz
 

GKM

Thread Starter
Joined
Oct 30, 2007
Messages
2
Jazz Thanks for the reply.

I have nothing in the printers folder except add printer.
I went through add/remove programs to remove the printers driver when this all started
and there is nothing there now for this printer.

I tried to reinstall it from the HP disk and it runs through the program but there is nothing in the printers folder when it complets.

I then tried to install a driver using add printer, picked my printer then put in the HP disk so it could find the driver that it needed nothing was found.

I looked in the registery there were several places where it had HP Deskjet 1120 C
should those be removed before I try again?

also I am going to add a hack this listing for aditional info.
is there something running that would keep the printer driver from loading??
Thanks GKM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:37:22 PM, on 10/30/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Plextor2000\AFSSVC.EXE
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\WINNT\system32\atiptaxx.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\mobile PhoneTools\WatchDog.exe
C:\Program Files\CA\eTrust Internet Security Suite\cctray\cctray.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ComcastSUPPORT] C:\Program Files\Support.com\bin\tgkill.exe /cleaneahtioga /start
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [WatchDog] C:\Program Files\mobile PhoneTools\WatchDog.exe
O4 - HKLM\..\Run: [eTrustPPAP] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust PestPatrol Anti-Spyware\PPActiveDetection.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\eTrust Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [CaISSDT] "C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O9 - Extra button: Help - {2A76BB77-D80A-4D2B-805D-22B792F68279} - http://www.comcast.net/memberservices/ (file missing) (HKCU)
O9 - Extra button: Support - {90537E9C-4DF6-4F68-B442-F3DB669602D1} - http://www.comcastsupport.com (file missing) (HKCU)
O9 - Extra button: ComcastHSI - {E9AB7FC1-91FE-4A29-BCDE-540076361E82} - http://www.comcast.net (file missing) (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2871FC9B-5E34-4AAE-9E9C-EBD1652D5C92} (Rhapsody Player Engine) - http://forms.real.com/real/player/d.../mrkt/rhapx/RhapsodyPlayerEngine_Inst_Win.cab
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.ca.com/us/securityadvisor/pestscan/pestscan.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1134278459417
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1134277423041
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 208.67.220.220,208.67.222.222
O23 - Service: afssvc - Plextor Corp. - C:\Program Files\Plextor2000\AFSSVC.EXE
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINNT\system32\Ati2evxx.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

--
End of file - 6810 bytes
 
Joined
Apr 19, 2007
Messages
2,503
I don't know that your specs are a problem. I am wondering if it's the cable however. It
sounds like there's no communication from printer to computer and not computer to printer.
http://h20000.www2.hp.com/bizsuppor...riesId=25522&swLang=8&taskId=135&swEnvOID=181
I'm assuming you've been on line to check for new drivers to see if that might be the problem. What type of cable do you connect to the computer with? LPT, usb, ? Have you checked to make sure the cable isn't messed up? Try the driver from HP downloads and see if that makes a difference. Make sure the cable is directed to the right port the printer is installed on.
So far as you're registry is concerned I think I would leave that alone. That's software you've installed and has nothing to do with the actual printer/and or computer hardware.
Let us know...Jazz
We'll hope others have some input around this as well.
 
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