printer drivers won't install

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jw1496

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I have recently tried and failed to install two different printers on my laptop and neither would complete the installation process.
The most recent problem is with a canon mg5250 printer. It does not matter whether I install from the DVD or from a downloaded file (mg5200swin104ea24.exe) the installation stalls with the error message "An error occurred while files were being copied.:0001 0000"

My computer is an acer aspire 5580 running vista. It is not short of disc space.
The antivirus software is Sophos

I can't seem to get past this block.

Any suggestions?
 

jw1496

Thread Starter
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Aug 6, 2006
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38
Tried that - it goes exactly the same distance and then stops with the same error message. So I don't think Sophos "on access control" is the problem.
 

jw1496

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Aug 6, 2006
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38
The windows driver file I mentioned in the original post came from the canon site
 
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