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Printer Gibberish Problem

Discussion in 'Hardware' started by JBryce, Oct 14, 2008.

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  1. JBryce

    JBryce Thread Starter

    Joined:
    Dec 3, 2006
    Messages:
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    My father in law has a Dell printer. When he prints a Word document, or some normal document, it works fine.

    However, when he tries to print anything that he's downloaded from the internet, or tries to print out a web page directly, only gibberish is printed. The print preview of IE shows the same gibberish.

    He has tried reinstalling the printer and reinstalling the drivers to no avail.

    Suggestions?
     
  2. darkmoonchild

    darkmoonchild

    Joined:
    Oct 14, 2008
    Messages:
    3
    Sounds more like a problem with IE than with your printer truthfully. If he has an older version of IE he needs to upgrade. That can cause the program to show symbols in both the print preview and when it prints. Especially since you can print preview even without a printer hooked up which makes it an even stronger indication it is IE. It may also have something to do with some of the settings chosen on IE.

    If you can't find a solution I would suggest downloading another internet server- such as Mozilla Firefox- and seeing if it will print normally. Firefox is very similar to IE and for someone who may not know a lot about computers (your father-in-law) it would be an easy transition.
     
  3. jazz3000

    jazz3000

    Joined:
    Apr 19, 2007
    Messages:
    2,503
    Has he gone into the Tools menu at the top of IE - clicked on Internet Options and then Advanced tab to check allow Printing midway down the list? We usually have to check it or we have problems like these. Hope this is the issue....Jazz
     
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