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Printer not printing entire page

Discussion in 'All Other Software' started by aladdinsgenie, Jul 14, 2011.

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  1. aladdinsgenie

    aladdinsgenie Thread Starter

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    The problemis with a new HP DeskJet 3050 series J610. It has to large a margin at the bottem of the page and I cannot print out the docments and templates I need to print. The top margin is .06, the side margins are .13 and that is all fine, the bottom margin is .57 and I need it to be .25 or less to print out the entire templet. I have looked this problem up on line and I'm certainly not the only person having this problem. I spent nearly three hours on the phone with a HP tech today, and ended up where I started. He thinks its everything BUT the printer. I know better as I can use this same paper, and my other software and print out just fine with different printer. BUT the other printer is over 13 years old and the ink cartrages cost a fortune, so forget that. I was hoping that there was a way to make the printer change it's bottom margin. PLEASE, can anyone help me. :(
     
  2. flavallee

    flavallee Frank Trusted Advisor

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    Here is the support site for the HP Deskjet 3050 All-In-One Printer - J610a.

    You probably need to go into the "HP Solution Center" and configure the print settings to your liking.

    By the way, it helps to know what Windows version(XP or Vista or 7, 32-bit or 64-bit) you're using because advice and instructions may vary depending on the version.

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  3. aladdinsgenie

    aladdinsgenie Thread Starter

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    Sorry about the lack of information. I have a new ASUS PC and am running Windows 7 (64bit). I have been to that HP Solution center site, but didn't get any help there. Thats why I'm on this site now. Maybe I'm not using the HP Site correctly, if you have any sugestions I'd love to hear them. I'll just about try anything at this point.
     
  4. aladdinsgenie

    aladdinsgenie Thread Starter

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    How do I go into the "HP Solution Center" and configure the print settings to my liking?
     
  5. Hughv

    Hughv

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    Open the solution center and look for the settings icon at the bottom of the window. Pay close attention to the paper size.
     
  6. flavallee

    flavallee Frank Trusted Advisor

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    If you've installed the full-feature software driver package for that HP printer, the HP Solution Center should be part of it.

    It's what you use to perform maintenance and check ink levels and change print and scan settings and soforth.

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  7. aladdinsgenie

    aladdinsgenie Thread Starter

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    I have tried several times and cannot get the solution center to install, it says it has, but its nowhere to be found. I even did a search for it. When I install itIi get a sign for my wireless adaptor unit, not sure what thats all about. It said it was going onto my hard drive, but I looked there too and still no luck. Any Ideas?
     
  8. Hughv

    Hughv

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    Look on your program menu under HP.
     
  9. aladdinsgenie

    aladdinsgenie Thread Starter

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    not there either
     
  10. Hughv

    Hughv

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    What application are you printing from? (Word, IE, etc.)
    What do you see in "Print Preview?"
    The solution center is not a site, it's a program installed on your computer.
     
  11. aladdinsgenie

    aladdinsgenie Thread Starter

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    First I tried to print with AudioLabel. the I tried Word, next I tried Adobe PhotoShop 7 , then Printmaster 15. I don't know what else to try as I got just about the same results from all the ones I tried. In the print previews it shows the entire template, but when I print it out, its wacked off at the bottom about 1/4" + before its all printed out. I'm beginning to think its impossable to change anything in this printer, its a shame as its a nice little all in one printer, but I can't use the fax feature on Charter cable. I think I screwed up when I got it!
    Yes I know that solution center is a program, but it won't install.
     
  12. flavallee

    flavallee Frank Trusted Advisor

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    Go to Control Panel - Programs And Features.

    What are the names in the list that begin with HP ?

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  13. aladdinsgenie

    aladdinsgenie Thread Starter

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    Basic Design Software
    Help
    Product Improvemant study
    Photo Creations
    Update

    So its not there either, but I accidently clicked something and got a sign saying that my subscription for this had been removed. How do I undo that?
     
  14. aladdinsgenie

    aladdinsgenie Thread Starter

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    HP Deskjet 3050 J610 series Basic Device software
    HP Deskjet 3050 J610 series Help
    HP Deskjet 3050 J610 series Product Improvement Study
    HP Photo Creations
    HP Update

    I went to my programs file anc clicked on 'update' but none are available yet.
     
  15. flavallee

    flavallee Frank Trusted Advisor

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    The HP Solution Center apparently isn't installed.

    What's the version that's on the CD that came with that printer?
    The current version for Windows 7(64-bit) at the HP support site for that printer is 22.5.0 and is dated December 2010.

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