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printer not printing

Discussion in 'Windows 7' started by agbe981, Jun 27, 2012.

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  1. agbe981

    agbe981 Thread Starter

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    there is this usb printer at work which was printing fine. the printer has stop functioning. when i went to printer properties and checked the ports section, i realised that usb port is not showing. how do i fix this problem.

    the printer is hp officejet 6500 wireless
     
  2. TerryNet

    TerryNet Terry Moderator

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    Try to determine what's wrong with the printer. Out of paper? Paper jam? Low ink? Etc.
     
  3. agbe981

    agbe981 Thread Starter

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    the printer print when u do a test print on the printer itself. all the inks are full. the printer does not print when u issue a printer from the computer. i have changed the USB cable and still can not print
     
  4. TerryNet

    TerryNet Terry Moderator

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    OK, so you now suspect that the printer is good but there is a computer problem.

    Maybe a simple fix would be to just remove/delete/uninstall the printer and then install it as if a new printer.
     
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