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Printer problem (HPOJ600 & Win ME)

Discussion in 'Hardware' started by pampaspr, Nov 11, 2001.

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  1. pampaspr

    pampaspr Thread Starter

    Joined:
    Nov 11, 2001
    Messages:
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    I have Win ME and an HP OfficeJet 600. I have the latest drivers, and installed them. However, after several OS problems and a restore of my system to original factory settings, my PC says that a printer is already installed when I try and re-install the driver. It is not installed. I even removed all files from the directory. How can I "uninstall" this driver. When I try and uninstall through the control panel, nothing happens.
     
  2. SavvyLady

    SavvyLady

    Joined:
    Oct 14, 2001
    Messages:
    2,218
    look for the keyword Printer in Find / files search... then Im thinking its plug & play... you have a floppy too , right?





    Savvy
     
  3. plejon

    plejon

    Joined:
    Jul 26, 2001
    Messages:
    671
    I received these instructions from HP for an OfficeJet R65. Maybe they can help you.

    ISSUE:
    How to manually remove the HP OfficeJet R Series software when the
    Add/Remove Programs method fails, or when the software had previously
    been installed (or partially installed), and cannot be re-installed.

    SOLUTION:
    Add/Remove Programs
    1. Select Start, Settings, Control Panel, and Add/Remove Programs.
    2. Highlight HP OfficeJet R Series.
    3. Select Add/Remove.
    4. Follow the prompts to remove the software. If it asks you to remove
    shared Windows files, select No to All.
    5. If the uninstall fails, follow the procedure below.

    Manual Uninstall
    1. Select Start, Programs, and Window Explorer.
    2. Navigate to the HP OfficeJet R Series folder. The default location is
    C:\Program Files\Hewlett-Packard\HP OfficeJet R Series. With the
    OfficeJet R folder highlighted, press Delete on the keyboard, and click
    Yes to confirm. If unsure of the location, use the Windows Find command
    on the Start Menu.
    3. Select Tools, Find, Files or Folders.
    4. In the named box, type: HP*WA.*
    5. In the Look In box, select the local hard drive (usually C).
    6. Select Find Now.
    7. Select Edit, and Select All to highlight all of the files.
    8. Press Delete on the keyboard, then Yes to confirm.
    9. Exit Windows Explorer.
    10. Select Start and Run.
    11. Type REGEDIT, and press Enter. The Registry Editor will open.
    12. Select Edit and Find.
    13. Type OFFICEJET R, then select Find Next.
    14. Press Delete on any matches that are found, and then continue
    searching by pressing the F3 key, and repeat deleting until all are
    deleted.
    15. Exit the Windows Registry Editor.
    16. Reboot PC
    17. Perform normal reinstall of HP OfficeJet R Series software.
     
  4. SavvyLady

    SavvyLady

    Joined:
    Oct 14, 2001
    Messages:
    2,218
    Proceed with caution on steps 11. thru 14.
    this done wrong can cause serious complications perhaps to the extent of formatting your harddrive. So be very careful.

    Savvy :)
     
  5. pampaspr

    pampaspr Thread Starter

    Joined:
    Nov 11, 2001
    Messages:
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    Thanks Plejon and SavvyLady. Going into Regedit solved the problem. I'm really worried about Win ME though. I've never in my life seen a piece of software that is so unstable.
     
  6. SavvyLady

    SavvyLady

    Joined:
    Oct 14, 2001
    Messages:
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    oh my...don't tell me that... I just bought a new PC ( I haven't gotten it yet) at uBid... its WinME on board


    Savvy :(

    Glad you got it fixed
     
  7. pampaspr

    pampaspr Thread Starter

    Joined:
    Nov 11, 2001
    Messages:
    3
    SavvyLady,

    I've been through so much trouble with this machine (Compaq). First it was trouble with the communication between my DSL modem and ME, then the infamous blue screen crashes at least once a day, then this with the printer. Eventually I will go to Win 2000 or XP. I have gotten pretty good at troubleshooting the different problems, but it gets frustrating to have your PC down for even 20-30 minutes during a day due to the instability of the OS. If you ever run into problems with your new PC, don't hesitate to drop me a note. I'll probably be able to help ([email protected]).
     
  8. SavvyLady

    SavvyLady

    Joined:
    Oct 14, 2001
    Messages:
    2,218
    I appreciate that... you stay on the forum helping us too, ok?

    The system I bought is a Sony VAIO P4 1.4gHz

    I know so very very little about PC's at all. What i do know I've had to learn on this HP troubleshooting just like what you are discribing. I am buying the new one cause I am sick of it. :(
    Hope I didn't jump from the frying pan to the fire.


    See ya around the forum.

    Savvy :)
     
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