Printer problem I think!!!

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

glenbarr

Thread Starter
Joined
Oct 18, 2007
Messages
21
I have an HP all in one 3050 J610 printer and use a laptop running Windows 7 bought a few weeks ago. I simply cannot get the printer to print. It will print from the web and will also do test prints but it simply will not print from Word. I cant get any help anywhere and do not want to pay out for another one as this has hardly been used. Cant take it back to Tesco as have mislaid the receipt and HP say they do not recognise the product key.
I have searched endlessly for what may be the problem and all I can seem to gain is perhaps I need a different driver.
Please, could someone help me with this problem and if it is a driver problem how do I know which driver to install and from where? Thank you:mad:
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
its a valid part number
http://h10010.www1.hp.com/wwpc/us/en/sm/WF05a/18972-18972-238444-1142650-410635-4066450.html - US site

how is it connected to the PC - via a network wireless

have you tried to print from notepad or wordpad -
start>programs>accessories

and it does exist on the site in two version a and b - on UK site
a
http://h10025.www1.hp.com/ewfrf/wc/...link=ot_we/prodlink/en_uk/4066452/loc:0&cc=uk
b
http://h10025.www1.hp.com/ewfrf/wc/...link=ot_we/prodlink/en_uk/4125697/loc:0&cc=uk
 

glenbarr

Thread Starter
Joined
Oct 18, 2007
Messages
21
Thank you for rhe reply, but not being technically minded (lets be honest, thick as two short planks with technology) I really didnt know what to do with the links you sent me. In answer to your question I am trying to use it wirelessly.
Thank you
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
the links where there to prove its a valid HP product - so you should get support

also have you tried
have you tried to print from notepad or wordpad -
start>programs>accessories
 

glenbarr

Thread Starter
Joined
Oct 18, 2007
Messages
21
Yes have tried with no success. Am wondering if it is a driver problem but even if it is how on earth would I know which one to download. Have heard that some printers dont have drivers for win7. Probably talking out the back of me skull I suppose.
Thank you again:mad:
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
this is the basic driver for win7 64bit
http://h10025.www1.hp.com/ewfrf/wc/...dlc=en&lc=en&os=4063&product=4066452&sw_lang=

heres the basic driver for win7 32bit
http://h10025.www1.hp.com/ewfrf/wc/...dlc=en&lc=en&os=4062&product=4066452&sw_lang=

to find out which version of windows 7 you have
http://windows.microsoft.com/en-US/windows7/find-out-32-or-64-bit

you should be able to down load the driver and then double click on it and run - that will install just the driver and not all the other software - if that works - you can download the full software later to use the scanner etc
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
40,288
If your printer is less than a year old, HP will support you. You can talk to their live chat support online. They should be open 24/7. I had to talk to them at 4AM here.... 11AM for you :D

By the way, I have seen this before and I think it is a driver issue.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
i would support Couriant post
I have actually seen issues on this site where HP has provided a different driver
and
I had issues with a Printer that would not work on vista and replaced the printer through the shop after proving to them that it did not work on vista and using there demo model and got that working on vista , any HP insisted it should work on vista and kept blaming my laptop - even though i had access to 3 different vista laptops at that time and they all failed
 

glenbarr

Thread Starter
Joined
Oct 18, 2007
Messages
21
Well I tried and waited for 45mins whilst the yellow thing kept going across and gave up. Will try again, what do you think, is that usual?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
i would not think so - how old is the Printer ?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
is the printer working on the network for other PCs and what windows version are they using ?
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Top