Printer Problem

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joepacandoit

Thread Starter
Joined
Jan 9, 2003
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8
I've installed XP on a new hard drive. Everything is good except that I cannot use my printer. When I try run it's software, and I click on the button to make my first choice I get the following message: This software is not supported on the installed version of the operating system. I've tried going to HP's site to download the driver, but when I get to that section of their page, there are no drivers there to actually download. I know I could use the wizard to add a printer. I've done that, but when I print it doesn't print what I type. Instead it prints goofy symbols.

Also, while visiting variousl sites I am told that the page may not display properly, and that I need to get java script. How and where can I get that?

Thanks
James
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
Hi and welcome.......how old is the printer? It may not be supported.
 

joepacandoit

Thread Starter
Joined
Jan 9, 2003
Messages
8
The printer isn't that old... maybe at the most 2 years. It's an HP with the copy/fax/scan/print in one. I had it set up correctly on my old hard drive under XP, but now I can't figure it out. I do have my old hard drive as the slave, if that open's up any options, but I'm not sure on how find or get what I need from there.
Thanks
James
 
Joined
Dec 7, 2002
Messages
791
Have you tried printing a test page? Also, check your spooler file, might be something there.
 
Joined
Mar 12, 2002
Messages
5,520
Howdy there joepacandoit...

On the printer, what you can try is right click on the Setup.exe for the printer setup, go to "Properties"- the "Compatibility" tab - and check the box for " Run this program in compatibility mode for : " Then select Windows 98...

And as for this...

Also, while visiting variousl sites I am told that the page may not display properly, and that I need to get java script. How and where can I get that?
What you will need to do is go here...

http://windowsupdate.microsoft.com

And get XP SP1 for the Java Virtual Machine ( it isn't included in XP )...

It's a Sun-Microsoft thing :mad:
 
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