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Printer problem

Discussion in 'Hardware' started by TroyHamail.com, Oct 30, 2017.

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  1. TroyHamail.com

    TroyHamail.com Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: AMD E1-2100 APU with Radeon(TM) HD Graphics, AMD64 Family 22 Model 0 Stepping 1
    Processor Count: 2
    RAM: 3529 Mb
    Graphics Card: AMD Radeon HD 8210, 512 Mb
    Hard Drives: C: 427 GB (347 GB Free); D: 24 GB (24 GB Free);
    Motherboard: LENOVO, Lenovo G505
    Antivirus: Windows Defender, Enabled and Updated

    My Computer says my HP printer is not connected. I have tried disconnecting and reconnecting several times. Before my computer lost the printer I did a system recovery. Since then I have had no use of the printer.
    I reinstalled Windows 10 After the system recovery.

    The HP printer is a Deskjet series 1010 that I got in 2014 or 2015. The model number is SNPRB-1202-01.

    I also tried updating the printer drivers...Nothing has worked.
     
  2. texasbullet

    texasbullet

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    Ramon
  3. TroyHamail.com

    TroyHamail.com Thread Starter

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    Yes, I have tried that at least twice. I am trying it again.
     
  4. texasbullet

    texasbullet

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    Make sure you uninstall any previous printer driver and install the newer one.
     
  5. TroyHamail.com

    TroyHamail.com Thread Starter

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    ok, I will do that.
     
  6. TroyHamail.com

    TroyHamail.com Thread Starter

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    Well, I did that and my printer still isn't working .
     
  7. Gr3iz

    Gr3iz

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    Are you installing the drivers before attaching the printer? Are you trying to use it attached via USB? Or networked?
     
  8. TroyHamail.com

    TroyHamail.com Thread Starter

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    I am trying USB. I tried installing before attaching the printer. It is listed under other devices on the Bluetooth page of my computer. It is not listed under printers and devices, and it is pictured here: Control Panel\Hardware and Sound\Devices and Printers
     

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    Last edited: Oct 30, 2017
  9. texasbullet

    texasbullet

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    Maybe it may not be compatible with W10.
    I would suggest for you to send HP an email or contact support for assistance.
     
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