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Printer problem

Discussion in 'Hardware' started by lyndacatt, Jul 19, 2007.

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  1. lyndacatt

    lyndacatt Thread Starter

    Joined:
    Jul 19, 2007
    Messages:
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    We have a Canon Pixma MP500. We have tried to e-mail Canon with no response. The printer has 1 Magenta ink cartrige and is stating that the small black one is also Magenta, in other words, it insists that there are 2 Magenta ink cartriges in the machine and nothing will get us past it. We have tried to take both out and put both back in, we have tried turning it off, we have tried everything we can think of, but nothing seems to work. Does anyone have any suggestions?
     
  2. zyper95

    zyper95

    Joined:
    Mar 9, 2007
    Messages:
    881
    Have you tried updating the printer driver?
     
  3. lyndacatt

    lyndacatt Thread Starter

    Joined:
    Jul 19, 2007
    Messages:
    30
    Thank you for the information. I have the original disc that came with the printer, but will try your suggestion.
     
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