Printer Problem

I have a Lexmark Printer connected to a network and I can't print to it. It is online, the green light on the network adapter on the printer is blinking, but when I send jobs, it doesn't print. Someone else in the office sent a print job over a week a ago that has not been processes. I canceled all jobs, including the other jobs sent by someone else in the office. The remaining job does not allow me to delete it. I went to the person's computer, I deleted other job but this one did not allow me to delete it. It simple reads, 'Printing 0 of 23k', but nothing happens. The job was sent over a week ago and I can't cancel it.

 

Do you have a JetDirect box attached to the printers? If there is one you would need to shut the printer off, unplug the cable from the printer to the JetDirect at the JetDirect and then reverse the order, plug it in and restart the printer. Sometimes this will clear the print jobs.

If you aren't the network administrator tell them that there is a print job stuck in that printer. When this happens here at work I have to stop the the spooler service and restart it.

Hope this helps.