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Solved Printer Problems

Discussion in 'Hardware' started by Allan Murray, Aug 7, 2018.

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  1. Allan Murray

    Allan Murray Thread Starter

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    I have an HP Deskjet 3050a printer on HP Envy Laptop. I use Jetec compatible ink cartridges which I have used with little trouble for many years.
    When I change to a new cartridge, I am normally asked to print a scanning page, and then scan that page and usually the printer is ready for printing. Presently, I am locked into a continuing cycle where, as soon as I do "print page, scan", I am back to where I started. I am asked to do "print page, scan" again. So it goes on no matter how many times I try it. I cannot print or copy anything. I have tried another new cartridge, but the result is the same. If I could even find a way to cancel "print page, scan", I would be quite happy. Any help? Allan.
     
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    Macboatmaster Trusted Advisor Spam Fighter

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  3. Allan Murray

    Allan Murray Thread Starter

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    Thank you for this link. As I worked my way through it, it seemed that it was focussing on a different problem from mine, namely, difficulty in getting an alignment page to print. However I kept going, and I will describe my experience in case it helps anyone else who finds themselves locked into a "Print alignment - Scan" cycle with no means of escape. When I came to Solution four: "Remove, inspect, and reseat the cartridges", I was surprised that it included both black and colour cartridges. Most of my printing is black and white. I have rarely used colour in the five years I have had the printer. It then dawned on me that I actually had a colour cartridge on the shelf, which I had bought as a spare when I purchased the printer. I removed the old colour cartridge and replaced it with the new. When I did the necessary print page and align, I found myself out of the "cycle", and my printer was back to normal!! Although I cannot rationalise what happened, my experience may help someone else. And thanks to you for taking the trouble to answer my post.
    Allan.
     
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