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Printer/Scanner prob

Discussion in 'Do It Yourself (Not Computer-Related)' started by Fagin, Nov 12, 2011.

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  1. Fagin

    Fagin Guest Thread Starter

    Oct 13, 2007
    Hi everyone, i am having a problem with a Brother MFC 490 CW on a Windows 7 computer, or rather my sister is, its a wireless, printer, scanner fax type, everything works ok except the scanner.

    I was wondering if it needed a special driver, so i have downloaded a new drive from the brother site, and also a removal tool, to remove the old driver before installing the new one. But when i double click on the removal icon, it goes through the procedure of unpacking, which i think means that the program was compressed, but then nothing happens, i expected an interface to come with some facility to remove the old driver, but there is nothing at all.

    Could anyone pleas tell me, if it is possible that the program has deleted the old driver automatically? Thanks.

    I tried to download the TSG sysinfo, but that wont work either, i get an error message saying, error in opening file.
  2. DaveBurnett

    DaveBurnett Account Closed

    Nov 11, 2002
    It has probably unpacked it to your temporary folder and is expecting you to go there and find and run the program.
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