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Printer - unknown system error

Discussion in 'Hardware' started by mrwendal, Oct 8, 2003.

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  1. mrwendal

    mrwendal Thread Starter

    Joined:
    Jul 25, 2001
    Messages:
    377
    Hi all,

    A friend of mine is having problems with her printer.

    If she gets to the printer settings and 'prints test page', then the printout is fine.

    However, trying to print from any other application is giving different problems.

    For example, printing from Powerpoint resulted in half the page being printed and the other half not printing out at all.

    This is followed by the error message:

    There was an error to LPT1: for the printer (HP Deskjet 600):
    There was a problem printing to the printer due to an unknown system error.
    Restart Windows and then try printing again.


    Windows has been restarted, but to no avail.

    Cables have been checked and are secure (and as the test page prints, this shouldn't be a cabling problem anyway, should it?)

    Does anyone have any ideas on this at all?

    Many thanks

    PS: She is running Office 98 under Windows 98.
     
  2. Kerri Ann

    Kerri Ann

    Joined:
    Aug 18, 2003
    Messages:
    995
    yeah, i have an idea- get a different brand printer. hp has always given me problems. i have never had such a bad experience than i had with hp. they are the only ones that i know of that make you use their software! i had an all in one 1210, wasted 100 dollars on the stupid thing.
    but if you want to try and fix it, hp techs would suggest uninstalling then reinstalling the software. BE CAREFUL! make sure you uninstall it completely, or you will get stuck in an endless (un)install loop, i did.
     
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