1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved Printer Won't Print

Discussion in 'Hardware' started by snickert, May 22, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. snickert

    snickert Thread Starter

    Joined:
    Feb 27, 2016
    Messages:
    59
    First Name:
    Kay
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz, Intel64 Family 6 Model 158 Stepping 9
    Processor Count: 4
    RAM: 12196 Mb
    Graphics Card: Intel(R) HD Graphics 630, 1024 Mb
    Hard Drives: C: 918 GB (813 GB Free);
    Motherboard: Dell Inc., 07KY25
    Antivirus: Windows Defender, Enabled and Updated

    Message when I try to print:

    Lexmark 8300 Series - USB Port
    Communication Not Available
    The printer cannot communicate with the computer.
    Try these solutions:
    • Ensure the printer is powered on. -- it is
    • Disconnect and reconnect the printer's power cable. -- I did
    • Disconnect and reconnect the USB cable. -- I did
    • Check your Firewall settings to ensure printer communication is not blocked. I don't know who to do that!
    • Restart your computer. -- I did that after the disconnects and reconnects.
    I had no problems with my printer until after the last Microsoft Windows 10 update.

    In older versions of Windows I was able to fix this problem but now in Windows 10 I cannot.

    I wasn't sure if I should post this under Windows 10 or here under hardware.

    I need help! :)
     

    Attached Files:

  2. lochlomonder

    lochlomonder

    Joined:
    Jul 24, 2015
    Messages:
    2,673
    I'd recommend unplugging the USB cord from the PC, uninstalling the drivers completely, rebooting, and then going through the installation process again (plugging in the USB cable when prompted).
     
  3. snickert

    snickert Thread Starter

    Joined:
    Feb 27, 2016
    Messages:
    59
    First Name:
    Kay
    Thanks, I'll give it a try!
     
  4. snickert

    snickert Thread Starter

    Joined:
    Feb 27, 2016
    Messages:
    59
    First Name:
    Kay
    Your directions worked! I'll remember them for the next time! :) Thanks!!!!
     
    lochlomonder likes this.
  5. lochlomonder

    lochlomonder

    Joined:
    Jul 24, 2015
    Messages:
    2,673
    I'm glad it worked for you. You're welcome! (y)
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1210582

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice