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printers "greyed out"

Discussion in 'Windows 10' started by ricke11205, Oct 24, 2019.

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  1. ricke11205

    ricke11205 Thread Starter

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    My printers are "greyed out" and i cannot add a printer. When I try to print none of the printers show up in the dialog box. When I try to add a printer is says "
    The local print spooler service is not running." restart the spooler or restart the machine. Neither work.
    upload_2019-10-24_15-32-47.png upload_2019-10-24_15-31-23.png
     

    Attached Files:

  2. flavallee

    flavallee Trusted Advisor

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    You haven't provided any description of your printers.

    Have you installed the Windows 10 software driver package for them?

    Are they listed in Settings - Devices - Printers & Scanners?

    ----------------------------------------------------------------
     
  3. SeanLaurence

    SeanLaurence

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    Start by checking your windows updates. I have seen this kind of thing happening when an update is half installed.

    Reset and Clear Print Spooler
    1. Open an elevated command prompt.
    2. Enter the commands below into the elevated command prompt one at a time, and press Enter after each command.
    net stop spooler
    DEL /F /S /Q %systemroot%\System32\spool\PRINTERS\*
    net start spooler

    3. When finished, you can close the elevated command prompt if you like.


    I always recommend doing a scan with ADWCleaner -it is fast and free. Sometimes unnoticed malware causes odd issues.
     
  4. ricke11205

    ricke11205 Thread Starter

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    upload_2019-10-25_8-48-20.png My list of Printers.
     
  5. ricke11205

    ricke11205 Thread Starter

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    I've tried those. No results.
     
  6. bassfisher6522

    bassfisher6522

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    You have all those printers physically installed?
     
  7. ricke11205

    ricke11205 Thread Starter

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    Attachment lists the printers and show them greyed out.
    Yes, I am a printer. "Copy Cat Printing" We are a print for service business.
     
  8. ricke11205

    ricke11205 Thread Starter

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    Okay thanks for listening. I am a print shop with 4 workstations and eight wired printers. 3 workstations work just fine. This one however was updated to the windows 10 1903 build and upon restart lost its ability to spool printers and print jobs. Has this happened to anyone else after updating windows?
     
  9. SeanLaurence

    SeanLaurence

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    I have seen PC's that are sharing their printers lose their printer share in a windows update, but that seems to be the opposite problem as to what you have.
    4 more things to try...

    Run Printer Troubleshooter
    type “troubleshooting” in Windows Search bar and click on Troubleshooting.
    From the left window pane select View all.
    then from the Troubleshoot computer problems list select Printer.
    Follow on-screen instruction and let the Printer Troubleshooter run.
    Restart your PC and you may be able to Fix Windows could not start the Print Spooler service on local computer.

    Registry Fix
    Press Windows Key + R then type regedit and hit Enter to open Registry Editor.
    Navigate to the following registry key:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler
    Make sure to highlight Spooler key in the left window pane and then in the right window pane find the string called DependOnService.
    Find DependOnService registry key under Spooler
    Double click on the DependOnService string and change its value by deleting HTTP part and just leaving the RPCSS part.
    Click OK to save changes and close Registry Editor.
    Reboot your PC and see if the error is resolved or not.

    Run System File Checker (SFC) and Check Disk (CHKDSK)
    Press Windows Key + X then click on Command Prompt(Admin).
    Now type the following in the cmd and hit enter:
    Sfc /scannow
    sfc /scannow /offbootdir=c:\ /offwindir=c:\windows
    SFC scan now command prompt

    Wait for the above process to finish and once done restart your PC.
    Next, run CHKDSK from here Fix File System Errors with Check Disk Utility(CHKDSK).
    Let the above process complete and again reboot your PC to save changes.

    Uncheck Allow service to interact with desktop
    Press Windows Key + R then type services.msc and hit Enter.
    Find Print Spooler service in the list then right-click on it and select Properties.
    Right-click on Print Spooler service and select Start
    Switch to Log On tab and uncheck “Allow service to interact with desktop.“
    Click Apply and then go back to the General tab and start the service.
    Again click Apply followed by OK.
    Reboot your PC to save changes.
     
  10. ricke11205

    ricke11205 Thread Starter

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    Steps
    :
    1. Run Printer Troubleshooter
    2. restart pc
    3. result no change

    4. open Registry Editor
    5. deleting HTTP part and just leaving the RPCSS
    6. Reboot your PC and see if the error is resolved
    7. not resolved

    8.Run System File Checker (SFC) and Check Disk (CHKDSK)
    9. done
    10. result no change

    11. Press Windows Key + R then type services.msc and hit Enter.
    12. Print Spooler service set to run
    13. uncheck “Allow service to interact with desktop. Done
    14. Click Apply and then go back to the General tab and start the service. “Service stopped again.”
    after starting Print Spooler it stops by itself with a click of the mouse.
    15. Reboot your PC to save changes.
    16. result no change
     
  11. JustJudy

    JustJudy

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    I just ran into this issue. It was solved by removing Windows updates: KB4522014 for version 1803 and KB4522015 for version 1809, and KB4522016 for version 1903
     
  12. ricke11205

    ricke11205 Thread Starter

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    Thanks for the tip. I had removed them previously and reinstalled the new updates. They are no longer on my system. See the attachment
     

    Attached Files:

  13. zebart

    zebart

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    Do you know when this started? If so, you can check your system restore dates to see if you can roll back.
     
  14. ricke11205

    ricke11205 Thread Starter

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    Yes, greyed out started, it was Monday, Oct 21. I did a restore to a previous date and all printers were gone after startup. Completely missing. I did the update windows then and they came back greyed out. Since then I have remove all the updates and re installed updates until no more updates were available. I included screen shots to help you understand the problem.
     

    Attached Files:

  15. zebart

    zebart

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    Greyed out usually means that printers are offline. If the printers are not connected via USB, you can try pinging each printer then access the IP through your browser to see if you can access its status page.
     
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