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Printers keep dissapering, any suggestions?

Discussion in 'Windows XP' started by pileyrei, Apr 22, 2004.

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  1. pileyrei

    pileyrei Thread Starter

    Joined:
    Sep 16, 2003
    Messages:
    594
    Hi

    One of our users has a very weird printer problem using Windows 2000.

    Every day her printers disappear. I checked the print spooler service and found it was still running. I stopped and restarted the service and the printers came back. Rebooting also works.

    Things I have tried:

    1. Deleted and readded all printers.
    2. After deleting all printers I also deleted the drivers on the pc.
    3. Deleted all mentions of printers under:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86
    4. Deleted the key and copied a new one over.

    No matter what i try the printers keep disappearing each day :confused:

    This has really got me stunned. Any ideas? I'm starting to think that something else is causing this and that its not the printers themeselves.

    Pileyrei
     
  2. pileyrei

    pileyrei Thread Starter

    Joined:
    Sep 16, 2003
    Messages:
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  3. pileyrei

    pileyrei Thread Starter

    Joined:
    Sep 16, 2003
    Messages:
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    another bump
     
  4. NewGuyTechie

    NewGuyTechie

    Joined:
    Apr 16, 2004
    Messages:
    4
    I am having a simillar issue and it's driving me crazy!

    I have a Win2k Terminal Server in Application Mode. For some unknow reason, at once, all users who are connected to TS will loose all their printers...none show up on the users end or on the server itself. When this happens, the Print Spooler has somehow been shut down but a restart of the spooler does not fix the problem...only a reboot seems to do the trick. Any ideas?????

    Help!
     
  5. pileyrei

    pileyrei Thread Starter

    Joined:
    Sep 16, 2003
    Messages:
    594
    Hiya

    Following these steps resolved the problem:
    (Copied and pasted)



    Perhaps a corrupt driver is causing these problems. Can you try the below:


    1. Make note of the printer names and models she is connected to

    2. Delete all of the printers

    3. Within printers go to File, Server Properties.

    4. Select the Drivers tab and Remove all of the drivers.

    5. For safe-keeping, use Regedit to export:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print

    6. Delete any sub-keys, if they exist from:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3

    6. Delete any non-default sub-keys from:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Monitors

    The default monitors are: EDIT:..this is for our work pc's...might not apply to you here?
    Fax Batch
    PC Anywhere
    AppleTalk Printing Devices
    Local Port
    PJL Language Monitor
    Standard TCP/IP Port
    USB Monitor
    Windows NT Fax Monitor

    7. Delete any sub-keys from:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
    HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Print\Printers

    8. Exit the Registry Editor and shutdown / Restart the computer.

    9. Install any necessary printers.



    Hope it helps you.

    Pileyrei
     
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