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Printing Erratic in Word Mail Merge

Discussion in 'Business Applications' started by willcon1998, Apr 1, 2004.

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  1. willcon1998

    willcon1998 Thread Starter

    Joined:
    Apr 1, 2004
    Messages:
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    I am working with a group of letters - approximately 780 -
    that are generated through a Mail Merge with Access.
    Here's the entire setup:

    Win98 SE
    Word 2000
    Access 2000
    HP 1200c Printer

    It's not an issue with the printer or the Mail Merging as
    the printer does print everything it is told to, and the
    Mail Merge does have everything - I can verify that.

    When I tell it to print (any number of ways) all the
    pages, it starts through the list, and then will randomly
    either stop (e.g, only 8 pages get sent to print) or skip
    pages (e.g, pages 1 - 400 are printed, 401 - 480 are
    skipped, 481 - 600 are printed, 601 - 625 are skipped,
    etc.). There's no pattern to what is skipped.

    When I go back to try to print the ranges that were
    skipped, it will then skip parts of those ranges. I.e.
    range 401 to 480 is skipped initially, so I tell it to
    print only pages 401 to 480, but it then skips 420 to 425,
    and 440.

    It may skip a single page, or multiples.

    Is this simply a matter of trying to print more than Word
    can handle?

    I noticed someone else posted on 02/26 having a similar
    problem, but there was no resolution.

    I really really need a solution as I have to do this
    printing every month, and with this problem I have to
    verify each by hand. (This month they must be ordered by
    ZIP, so the time becomes even greater to verify them.)

    What could be causing this?

    Is there any other information that could be helpful in
    diagnosing this?
     
  2. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    I am unfamiliar with this model, however I have had similar issues with another printer.

    If the printer connects using the Parallel port (LPT1) then its worth checking out.

    These problem can occur if the port is not set correctly in the BIOS as EPP or ECP.

    The result is that the printer misses random pages due to communication problems but only on large print tasks.
     
  3. willcon1998

    willcon1998 Thread Starter

    Joined:
    Apr 1, 2004
    Messages:
    4
    that didnt work. Do you suppose i need to install a new printer driver or maybe a service pack for office or are there any updates for word or access that i might need to correct this situation.
     
  4. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    Certainly you should install the latest driver.

    I also assumed you would have installed all the service packs for Office 2000, as these address a number of issues that could impact on your problem.
     
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