Printing Erratic in Word Mail Merge

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willcon1998

Thread Starter
Joined
Apr 1, 2004
Messages
4
I am working with a group of letters - approximately 780 -
that are generated through a Mail Merge with Access.
Here's the entire setup:

Win98 SE
Word 2000
Access 2000
HP 1200c Printer

It's not an issue with the printer or the Mail Merging as
the printer does print everything it is told to, and the
Mail Merge does have everything - I can verify that.

When I tell it to print (any number of ways) all the
pages, it starts through the list, and then will randomly
either stop (e.g, only 8 pages get sent to print) or skip
pages (e.g, pages 1 - 400 are printed, 401 - 480 are
skipped, 481 - 600 are printed, 601 - 625 are skipped,
etc.). There's no pattern to what is skipped.

When I go back to try to print the ranges that were
skipped, it will then skip parts of those ranges. I.e.
range 401 to 480 is skipped initially, so I tell it to
print only pages 401 to 480, but it then skips 420 to 425,
and 440.

It may skip a single page, or multiples.

Is this simply a matter of trying to print more than Word
can handle?

I noticed someone else posted on 02/26 having a similar
problem, but there was no resolution.

I really really need a solution as I have to do this
printing every month, and with this problem I have to
verify each by hand. (This month they must be ordered by
ZIP, so the time becomes even greater to verify them.)

What could be causing this?

Is there any other information that could be helpful in
diagnosing this?
 
Joined
Aug 17, 2003
Messages
17,584
I am unfamiliar with this model, however I have had similar issues with another printer.

If the printer connects using the Parallel port (LPT1) then its worth checking out.

These problem can occur if the port is not set correctly in the BIOS as EPP or ECP.

The result is that the printer misses random pages due to communication problems but only on large print tasks.
 

willcon1998

Thread Starter
Joined
Apr 1, 2004
Messages
4
that didnt work. Do you suppose i need to install a new printer driver or maybe a service pack for office or are there any updates for word or access that i might need to correct this situation.
 
Joined
Aug 17, 2003
Messages
17,584
Certainly you should install the latest driver.

I also assumed you would have installed all the service packs for Office 2000, as these address a number of issues that could impact on your problem.
 
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