1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Printing problems with Canon iX4000

Discussion in 'Digital Photography & Imaging' started by Knighthawk, Nov 28, 2010.

Thread Status:
Not open for further replies.
Advertisement
  1. Knighthawk

    Knighthawk Thread Starter

    Joined:
    Nov 28, 2010
    Messages:
    5
    Hey people,

    I recently bought a clearance Canon iX4000 at PC World, which was a bargain. Bought it home, gave it a clean, downloaded support software from Canon UK's website, connected it up and waited for Windows 7 to install it. Everything fine so far.
    Printed a few high quality images on A4 Photo paper, and it gave me some excellent prints. Ordered A3 Photo Paper, then proceeded to print out images on the A3 Paper after I received it. The first two prints were pretty good, since they were actually expanded from A4 to A3, but the result was still impressive. The third image I began printing, the paper was feeding wrong, so I had to cancel the print. When I looked at the image, there was a band of lines going through the image. The two outer lines are orange and have a glow, and the inner lines are blue. I then proceeded to give the nozzles a deep clean via the iX4000 control panel. Printed a nozzle check, all fine. Printed a test page, all fine. Printed an image which I had printed before on A4 and A3 without any problems, and there was the line again. Then I printed the same image on my A4 Canon Printer iP4300, but it printed fine, no lines present. I printed a poster I designed on a DTP Package, again printed fine on the iX4000.

    I uninstalled the printer restarted my PC and reinstalled it again, and still the same problem! So what now? I have submitted a Support query on Canon UK's website, but it's not the printer itself which is defective, rather the image processing between the PC and the Printer - can someone help?:confused:

    Many thanks

    J Zakir
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,895
    how old is the INK - I have seen this type of line issue on a Epsom only 2 weeks ago and it would print some images fine and others poorly, with lines banding etc , it turned out to be the "photo magenta" I think ink - when we replaced that the lines went away
     
  3. Knighthawk

    Knighthawk Thread Starter

    Joined:
    Nov 28, 2010
    Messages:
    5
    Hi Etaf,

    Thanks for your suggestion, but the problem is still there. Maybe I need to change all the ink, as I don't know how long the ink has been in this printer, as it seems to have been sitting on the shelf for a very long time
     
  4. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,895
    I would certainly do that - I have fixed a couple of printers recently where the INK was old - colour casts, very poor banding - trying to think of make Epson mainly I think
     
  5. Knighthawk

    Knighthawk Thread Starter

    Joined:
    Nov 28, 2010
    Messages:
    5
    I have now
    - changed INKS
    - printed from another PC
    - Printed different documents - which printed fine
    - Un-installed and re-installed the printer driver
    - printed photos in their normal size - still getting the band of lines

    Hmmph! Will wait for Canon's response. If they ask to send it to them, I'll just take it back to PC World and get a refund, as I only bought it 2 weeks ago. I'll just save up for something better - any suggestions? I don't do Epson, since the only I printer I had of theirs was a problem from the word go - do you think I should give them another go?

    Thanks
     
  6. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,895
  7. Knighthawk

    Knighthawk Thread Starter

    Joined:
    Nov 28, 2010
    Messages:
    5
    Many thanks for your assistance, that other thread was a big help...and since the Printer is relatively new, I'm not losing anything in returning it. I wouldn't say that buying an Epson is out of the question, but I will just have to save up for something better than an iX4000 - I got it for £150!!!

    This is a worthwhile forum to visit when you got PC related issues!

    Kind regards

    J Zakir
     
  8. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,895
    not a bad price for a A3 printer - canon may have an answer for you

    I don't have any experience of A3 - but have always liked canon printers for photos
     
  9. Knighthawk

    Knighthawk Thread Starter

    Joined:
    Nov 28, 2010
    Messages:
    5
    Thanks again Etaf,

    I'll just wait for what Canon have to say
     
  10. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,895
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/965190