1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Printing Problems

Discussion in 'Hardware' started by mp3, Oct 8, 2019.

Advertisement
  1. mp3

    mp3 Thread Starter

    Joined:
    Oct 8, 2019
    Messages:
    2
    My Dell Inspiron 3647 running Windows 10 has stopped sending print jobs to my HP Officejet Pro 6978. The print screen gives me an error message that simply says: Something Went Wrong. I've removed and reloaded the HP software and the printer provides a test print, however, when attempting to send a print job from the desktop to the printer, all I get is the error message. Any help would be appreciated.
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,967
    First Name:
    James
    Are you connecting to the printer wirelessly? And if so, how is the printer connecting? (direct or via the wireless network)
     
  3. mp3

    mp3 Thread Starter

    Joined:
    Oct 8, 2019
    Messages:
    2
    Thank you for your interest in my issue. Yes, the printer is connecting wirelessly. When I initially set it up and also in the more recent activity of removing the original software and reinstalling, the wireless connection indicated on the printer's screen indicates there IS a wireless connection.
     
  4. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    18,275
    First Name:
    Liz
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...

Short URL to this thread: https://techguy.org/1233955

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice