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"Privacy Center" virus with HijackThis log

Discussion in 'Virus & Other Malware Removal' started by uteng2k7, Nov 15, 2011.

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  1. uteng2k7

    uteng2k7 Thread Starter

    Joined:
    Nov 15, 2011
    Messages:
    1
    Hello,

    I recently got a virus on my computer that prevents me from opening any programs. In addition, it causes a fake windows "Privacy Center" pop-up telling me that my computer is not secure, and that I should download their program, which I assume is probably a trojan. I didn't download the program, but it's preventing me from doing anything on my computer because it crashes every program I try to open.

    In response, I started Windows in safe mode, downloaded HijackThis, and made a log (also while in safe mode), which is as follows:


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:28:49 AM, on 11/14/2011
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v8.00 (8.00.6001.19088)
    Boot mode: Safe mode with network support

    Running processes:
    C:\Program Files (x86)\AIM\aim.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
    C:\Program Files (x86)\Skype\Phone\Skype.exe
    C:\Users\Jeremy\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=1&o=vp64&d=0410&m=sx2800-01
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bing.com/?pc=Z013&form=ZGAPHP
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=1&o=vp64&d=0410&m=sx2800-01
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACGW&l=0409&s=1&o=vp64&d=0410&m=sx2800-01
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar\SearchToolbar.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O3 - Toolbar: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar\SearchToolbar.dll
    O4 - HKLM\..\Run: [LchDrvKey] LchDrvKey.exe
    O4 - HKLM\..\Run: [LedKey] CNYHKey.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0_05\bin\jusched.exe"
    O4 - HKLM\..\Run: [Gateway Photo Frame] "C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe" -A
    O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files (x86)\Cyberlink\Power2Go\CLMLSvc.exe"
    O4 - HKLM\..\Run: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKCU\..\Run: [Aim] "C:\Program Files (x86)\AIM\aim.exe" /d locale=en-US
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [Logitech Vid] "C:\Program Files (x86)\Logitech\Vid\Vid.exe" -bootmode
    O4 - HKCU\..\Run: [Logitech Vid HD] "C:\Program Files (x86)\Logitech\Vid\vid.exe" -bootmode
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [Privacy Protection] C:\Users\Jeremy\AppData\Roaming\privacy.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Startup: ZooskMessenger.lnk = C:\Program Files (x86)\ZooskMessenger\ZooskMessenger.exe
    O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
    O4 - Global Startup: Wireless Configuration Utility.lnk = C:\Program Files (x86)\TRENDnet\TEW-424UB\WlanCU.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~1\Office12\ONBttnIE.dll
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Program Files\LSI SoftModem\agr64svc.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\Gateway Games\Gateway Game Console\GameConsoleService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Process Monitor (LVPrcS64) - Logitech Inc. - C:\Program Files\Common Files\Logishrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: Cisco AnyConnect VPN Agent (vpnagent) - Cisco Systems, Inc. - C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 9239 bytes


    What further steps should I take to eliminate the virus? Thank you very much for your help.
     
  2. oldman960

    oldman960

    Joined:
    Apr 7, 2010
    Messages:
    166
    Hi uteng2k7, welcome to the forum.


    To make cleaning this machine easier
    • Please do not uninstall/install any programs unless asked to
      It is more difficult when files/programs are appearing in/disappearing from the logs.
    • Please do not run any scans other than those requested
    • Please follow all instructions in the order posted
    • All logs/reports, etc.. must be posted in Notepad. Please ensure that word wrap is unchecked. In notepad click format, uncheck word wrap if it is checked.
    • Do not attach any logs/reports, etc.. unless specifically requested to do so.
    • If you have problems with or do not understand the instructions, Please ask before continuing.
    • Please stay with this thread until given the All Clear. A absence of symptoms does not mean a clean machine.
    Let's see if we can stop it from popping up.



    Open hijackthis, do a system scan only and checkmark these lines, if present

    O4 - HKCU\..\Run: [Privacy Protection] C:\Users\Jeremy\AppData\Roaming\privacy.exe
    O4 - Global Startup: McAfee Security Scan Plus.lnk = ?

    Close ALL other windows/browsers and click Fix Checked.

    Answer Yes if prompted. Close HJT.


    Reboot the computer into normal windows if possible. Please try to run the next 2 tools in normal windows. If they won't run try safe mode.




    Download OTL to your desktop.
    • Right click on OTL.exe and click "Run as Administrator" to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output
    • Check the boxes beside LOP Check and Purity Check.
    • In the window under Custom Scans/Fixes copy and paste the following

      netsvcs
      %SYSTEMDRIVE%\*.*
      %systemroot%\Fonts\*.com
      %systemroot%\Fonts\*.dll
      %systemroot%\Fonts\*.ini
      %systemroot%\Fonts\*.ini2
      %systemroot%\Fonts\*.exe
      %systemroot%\system32\spool\prtprocs\w32x86\*.*
      %systemroot%\REPAIR\*.bak1
      %systemroot%\REPAIR\*.ini
      %systemroot%\system32\*.jpg
      %systemroot%\*.jpg
      %systemroot%\*.png
      %systemroot%\*.scr
      %systemroot%\*._sy
      %APPDATA%\Adobe\Update\*.*
      %ALLUSERSPROFILE%\Favorites\*.*
      %APPDATA%\Microsoft\*.*
      %PROGRAMFILES%\*.*
      %APPDATA%\Update\*.*
      %systemroot%\*. /mp /s
      CREATERESTOREPOINT
      %systemroot%\System32\config\*.sav
      %PROGRAMFILES%\bak. /s
      %systemroot%\system32\bak. /s
      %ALLUSERSPROFILE%\Start Menu\*.lîk /x
      %systemroot%\system32\config\systemprofile\*.dat /x
      %systemroot%\*.config
      %systemroot%\system32\*.db
      %PROGRAMFILES%\Internet Explorer\*.dat
      %APPDATA%\Mikzosoft\Internet Explorer\Quick Launch\*.lnk /x
      %USERPROFILE%\Deskuop\*.exe
      %PROGRAMFILES%\Common Files\*.*
      %systemroot%\*.src
      %systemroot%\install\*.*
      %systemroot%\system32\DLL\*.*
      %systemroot%\system32\HelpFiles\*.*
      %systemroot%\system32\rundll\*.*
      %systemroot%\winn32\*.*
      %systemroot%\Java\*.*
      %systemroot%\system32\test\*.*
      %systemroot%\system32\Rundll32\*.*
      HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
      %USERPROFILE%\..|smtmp;true;true;true /FP
      /md5start
      iexplore.*
      explorer.*
      winlogon.*
      dll
      zx.dll
      hlp.dat
      consrv.dll
      /md5stop
    Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.


    Download aswMBR.exe to your desktop.

    Right click on aswMBR.exe and click "Run as Administrator" to run it

    Click the "Scan" button to start scan
    [​IMG]

    On completion of the scan click save log, save it to your desktop and post in your next reply
    [​IMG]


    There shall also be a file on your desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) folder. Please attach that zipped file in your next reply.



    Pleas post back with
    • both OTL logs
    • aswMBR log
    Thanks
     
  3. oldman960

    oldman960

    Joined:
    Apr 7, 2010
    Messages:
    166
    Hi,

    Do you still need help with this?
     
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