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Problem connecting to internet at wireless public access point

Discussion in 'Networking' started by aggielaw01, Sep 11, 2012.

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  1. aggielaw01

    aggielaw01 Thread Starter

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    Hello! I regularly burn the midnight oil at my favorite local coffee shop. I recently purchased a new laptop which seems to have problems connecting to the wireless public router the coffee shop has for its guests. When it works, you are immediately taken to a landing page in your browser where you accept the terms of some agreement, which gives you free access to the internet. Most of the time, however, I can't connect and get a yellow exclamation mark over my network icon or a message that my computer cannot connect to the DNS server or something similar. The funny thing is that my wireless card detects the network and gets a signal.

    From what I can tell, I can always connect after the shop resets its modem. If I leave and come back at some future date and the router has not been reset since my last visit, I am unable to connect. I suspect that the router is not renewing my ip address or is somehow remembering me from my prior visit, which creates a conflict between a prior session and the one I'm trying to start. Oddly, no one else around me has this problem and is able to connect without issue.

    I would greatly appreciate any help you can provide. It gets very frustrating spending half an hour each evening trying to resolve this issue.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
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  2. etaf

    etaf Wayne Moderator

    Joined:
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    Messages:
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    what about other wireless network - do they work all OK and is it JUST this network?

    can we see an ipconfig /all

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  3. aggielaw01

    aggielaw01 Thread Starter

    Joined:
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    Messages:
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    Here you go. I only have trouble connecting at this one location. I wouldn't find it that strange, and would assume it is just the router or modem, if others were having the same problem. Thanks for the help


    Error: unrecognized or incomplete command line.

    USAGE:
    ipconfig [/allcompartments] [/? | /all |
    /renew [adapter] | /release [adapter] |
    /renew6 [adapter] | /release6 [adapter] |
    /flushdns | /displaydns | /registerdns |
    /showclassid adapter |
    /setclassid adapter [classid] |
    /showclassid6 adapter |
    /setclassid6 adapter [classid] ]

    where
    adapter Connection name
    (wildcard characters * and ? allowed, see examples)

    Options:
    /? Display this help message
    /all Display full configuration information.
    /release Release the IPv4 address for the specified adapter.
    /release6 Release the IPv6 address for the specified adapter.
    /renew Renew the IPv4 address for the specified adapter.
    /renew6 Renew the IPv6 address for the specified adapter.
    /flushdns Purges the DNS Resolver cache.
    /registerdns Refreshes all DHCP leases and re-registers DNS names
    /displaydns Display the contents of the DNS Resolver Cache.
    /showclassid Displays all the dhcp class IDs allowed for adapter.
    /setclassid Modifies the dhcp class id.
    /showclassid6 Displays all the IPv6 DHCP class IDs allowed for adapter.
    /setclassid6 Modifies the IPv6 DHCP class id.


    The default is to display only the IP address, subnet mask and
    default gateway for each adapter bound to TCP/IP.

    For Release and Renew, if no adapter name is specified, then the IP address
    leases for all adapters bound to TCP/IP will be released or renewed.

    For Setclassid and Setclassid6, if no ClassId is specified, then the ClassId is removed.

    Examples:
    > ipconfig ... Show information
    > ipconfig /all ... Show detailed information
    > ipconfig /renew ... renew all adapters
    > ipconfig /renew EL* ... renew any connection that has its
    name starting with EL
    > ipconfig /release *Con* ... release all matching connections,
    eg. "Local Area Connection 1" or
    "Local Area Connection 2"
    > ipconfig /allcompartments ... Show information about all
    compartments
    > ipconfig /allcompartments /all ... Show detailed information about all
    compartments
     
  4. etaf

    etaf Wayne Moderator

    Joined:
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    Messages:
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    you do not appear to have typed the command correctly
     
  5. aggielaw01

    aggielaw01 Thread Starter

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    Messages:
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    My apologies, but do you mean there are no spaces between any of the letter, works or symbols that appear after /all? I typed it exactly as it appears, so I'm not sure what I did wrong.
     
  6. aggielaw01

    aggielaw01 Thread Starter

    Joined:
    Jul 7, 2010
    Messages:
    30
    Tried it again; must have messed something up:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Craig-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : dfw5.dal.wayport.net

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
    Physical Address. . . . . . . . . : 40-25-C2-42-CA-8D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 40-25-C2-42-CA-8D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : dfw5.dal.wayport.net
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 6150
    Physical Address. . . . . . . . . : 40-25-C2-42-CA-8C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 10.20.37.151(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Lease Obtained. . . . . . . . . . : Thursday, September 13, 2012 4:10:55 PM
    Lease Expires . . . . . . . . . . : Thursday, September 13, 2012 6:38:02 PM
    Default Gateway . . . . . . . . . : 10.20.0.2
    DNS Servers . . . . . . . . . . . : 10.20.0.2
    64.134.255.2
    64.134.255.10
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6150
    Physical Address. . . . . . . . . : 64-D4-DA-59-6D-BE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : E8-11-32-6B-A7-D4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{41C76036-A09F-4996-89CE-3703B1C03039}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F5D7A053-AADB-486D-BAC5-B4AC5382EC23}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{44D1CEA3-0F06-4819-A807-F46FCAD3AFD8}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  7. etaf

    etaf Wayne Moderator

    Joined:
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    Messages:
    55,977
    where is that IP from the cafe your home and was that working or not working ?
     
  8. aggielaw01

    aggielaw01 Thread Starter

    Joined:
    Jul 7, 2010
    Messages:
    30
    That was from the airport, which worked. It is only the coffee shop that gives me trouble.
     
  9. etaf

    etaf Wayne Moderator

    Joined:
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    Messages:
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    so we need to next see from the coffee shop really, which i know may be difficult
    perhaps one when its not working and then another ipconfig /all when they reset the router
     
  10. aggielaw01

    aggielaw01 Thread Starter

    Joined:
    Jul 7, 2010
    Messages:
    30
    Okay; i'm up here at the shop now and the internet is working for me because they reset the router prior to my arrival (guess they like me). Here is my ipconfig right now:

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Craig-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
    Physical Address. . . . . . . . . : 40-25-C2-42-CA-8D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 40-25-C2-42-CA-8D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 6150
    Physical Address. . . . . . . . . : 40-25-C2-42-CA-8C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.0.68(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Monday, September 17, 2012 5:40:47 PM
    Lease Expires . . . . . . . . . . : Monday, September 17, 2012 7:40:47 PM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 24.93.41.125
    24.93.41.126
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6150
    Physical Address. . . . . . . . . : 64-D4-DA-59-6D-BE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : E8-11-32-6B-A7-D4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{41C76036-A09F-4996-89CE-3703B1C03039}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F5D7A053-AADB-486D-BAC5-B4AC5382EC23}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{44D1CEA3-0F06-4819-A807-F46FCAD3AFD8}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  11. aggielaw01

    aggielaw01 Thread Starter

    Joined:
    Jul 7, 2010
    Messages:
    30
    I'll have to post on another day when the internet is not working.
     
  12. etaf

    etaf Wayne Moderator

    Joined:
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    Messages:
    55,977
    that looks OK
    would you include some ping tests as well as the ipconfig /all when its not working (you may want to try the ping tests, just to make sure you know how to do it ok and post here ) - see below

    it may be a DNS issue - so if it does not work, try changing the dns to use google open dns and see if you can now connect- see below

    ------------------------------------------------------------------------
    Ping Tests
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    Type the following command
    Ping {then a space and then add the number that is shown against the item labelled "default gateway" shown in the results from the ipconfig /all}
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    Post back the results in a reply here
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    ------------------------------------------------------------------------
    ------------------------------------------------------------------------

    Google public DNS

    Google public DNS
    http://code.google.com/speed/public-dns/

    Theres also a link on how to setup those DNS IP address up on a PC
    http://code.google.com/speed/public-dns/docs/using.html

    How to set XP here
    http://techie-buzz.com/how-to/google-public-dns-on-win7-and-winxp.html

    Then once you have set up those DNS entries

    Flush & register DNS

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
    In the command prompt window that opens, type the following commands:

    Ipconfig/flushdns
    ipconfig/registerdns


    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator
    Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    now type the command again
     
  13. aggielaw01

    aggielaw01 Thread Starter

    Joined:
    Jul 7, 2010
    Messages:
    30
    Ping Test:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Craig>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

    Ping Google:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Craig>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)

    Ping 209

    Ping Test:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Craig>ping 192.168.0.1

    Pinging 192.168.0.1 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)
     
  14. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,977
    thats not correct
    where are you now ?
     
  15. aggielaw01

    aggielaw01 Thread Starter

    Joined:
    Jul 7, 2010
    Messages:
    30
    I'm at the coffee shop. There are two wireless connection available. I am using the wireless-g signal, which never gives me a problem but is insanely slow. I switched over to the wireless-n signal, which is when I got all of the timeouts.
     
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