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Problem connecting to the internet

Discussion in 'Networking' started by vajhaze, Oct 25, 2007.

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  1. vajhaze

    vajhaze Thread Starter

    Joined:
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    Messages:
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    I have a Dell Laptop (with Windows Vista and a dell wireless 1390 WLAN mini-card), a Dell PC, and a Verizon Wireless DSL Modem/Router (2-in-1). My PC is connected to the modem/router through a yellow ethernet cord and can connect to the internet fine. The problem is when I try to connect to the internet through my laptop, it manages to connect with the modem/router (it even gets a excellent signal strength) but can't connect to the internet. When I connect to the router, it says that the computer is connected but does not have access to the internet and it says the access has limited conectivity.

    I'd really appreciate some help with this problem because I really need to gain access to the internet on my laptop ASAP. Thanks in advance.
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Disable any encryption on the link to test and see if that helps.

    With the laptop connected wirelessly, let's see this.

    Start, Run, CMD to open a command prompt:

    Type the following command:

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. vajhaze

    vajhaze Thread Starter

    Joined:
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    Messages:
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    Windows IP Configuration


    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Link-local IPv6 Address . . . . . : fe80::b465:b1a1:9a23:e3da%10
    Autoconfiguration IPv4 Address. . : 169.254.227.218
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : pen.apac.dell.com

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Link-local IPv6 Address . . . . . : fe80::5efe:169.254.227.218%12
    Default Gateway . . . . . . . . . :
     
  4. TerryNet

    TerryNet Moderator

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    Try to connect via ethernet cable and show another ipconfig /all please.

    Has this laptop ever connected successfully to your router?
     
  5. vajhaze

    vajhaze Thread Starter

    Joined:
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    Messages:
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    Nope, I just got this laptop a couple days ago and it has never been able to go online through my router. I'll plug in an ethernet cord when i get home later on today and post up that info. Thanks for the help so far.
     
  6. TerryNet

    TerryNet Moderator

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  7. vajhaze

    vajhaze Thread Starter

    Joined:
    Oct 25, 2007
    Messages:
    16
    When I hook the laptop to my router with an ethernet cord I can go online just fine. Here's the info I got once I used the ethernet.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Justin-Laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : domain_not_set.invalid

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1D-D9-36-5E-08
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : domain_not_set.invalid
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
    r
    Physical Address. . . . . . . . . : 00-1C-23-AC-C1-4C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::256e:bea0:ba10:ba9a%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, October 25, 2007 4:39:39 PM
    Lease Expires . . . . . . . . . . : Friday, October 26, 2007 4:40:00 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 201333795
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    71.252.0.12
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . : domain_not_set.invalid
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.66%11(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    71.252.0.12
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{B97F67D0-275B-4B9D-B2F7-93F05DC01
    922}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  8. jojomojo908

    jojomojo908

    Joined:
    Oct 25, 2007
    Messages:
    5
    Have you tried using your laptop now via wireless since you connected ok with wired
     
  9. jojomojo908

    jojomojo908

    Joined:
    Oct 25, 2007
    Messages:
    5
    You couldn't get use your laptop via wireless before because you didn't have a default gateway in your ipconfig /all listed. So it couldn't talk to your router properly.

    Take your laptop off the wire and do a ipconfig /all now to see what the settings are and if you have a default gateway.
     
  10. vajhaze

    vajhaze Thread Starter

    Joined:
    Oct 25, 2007
    Messages:
    16
    Nope it still says "limited connectivity"....
     
  11. vajhaze

    vajhaze Thread Starter

    Joined:
    Oct 25, 2007
    Messages:
    16
    This is what it says now with the wire disconnected.

    Windows IP Configuration


    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : domain_not_set.invalid
    Link-local IPv6 Address . . . . . : fe80::256e:bea0:ba10:ba9a%9
    IPv4 Address. . . . . . . . . . . : 192.168.1.66
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . : domain_not_set.invalid
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.66%11
    Default Gateway . . . . . . . . . :

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    C:\Users\Justin (J-Haze)>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Justin-Laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : domain_not_set.invalid

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1D-D9-36-5E-08
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : domain_not_set.invalid
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
    r
    Physical Address. . . . . . . . . : 00-1C-23-AC-C1-4C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::256e:bea0:ba10:ba9a%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.66(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, October 25, 2007 4:39:39 PM
    Lease Expires . . . . . . . . . . : Friday, October 26, 2007 4:40:00 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 201333795
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    71.252.0.12
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . : domain_not_set.invalid
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.66%11(Preferred)
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    71.252.0.12
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 9:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{B97F67D0-275B-4B9D-B2F7-93F05DC01
    922}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  12. vajhaze

    vajhaze Thread Starter

    Joined:
    Oct 25, 2007
    Messages:
    16
    Sorry thats the wrong info, I didn't copy it correctly. This is what it says now:

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Justin (J-Haze)>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Justin-Laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card
    Physical Address. . . . . . . . . : 00-1D-D9-36-5E-08
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::b465:b1a1:9a23:e3da%10(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.227.218(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 167779801
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : domain_not_set.invalid
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle
    r
    Physical Address. . . . . . . . . : 00-1C-23-AC-C1-4C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : isatap.{B97F67D0-275B-4B9D-B2F7-93F05DC01
    922}
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5efe:169.254.227.218%12(Preferred)

    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
  13. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,941
    First Name:
    Terry
    Way back in post #2 JohnWill said, "Disable any encryption on the link to test and see if that helps."

    Have you done that? Encryption mismatch is the most frequent cause of this type error, so we like to deal with that first.

    Of course, another possibility with wireless is that you forgot that you are locking yourself out with MAC Address filtering on the router.
     
  14. vajhaze

    vajhaze Thread Starter

    Joined:
    Oct 25, 2007
    Messages:
    16
    I don't mean to come off stupid or anything but how do you disable encryption on the link? I'm not really familiar with troubleshooting and stuff like that so I don't even know where to start with that. Sorry if that causes any fustrations.
     
  15. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,941
    First Name:
    Terry
    With a computer connected to the router by ethernet cable type 192.168.1.1 into your browser's addess bar. Login to the router using the default user/password or whatever you set it to. Find the wireless section and set the encryption (security) to 'disabled' or 'off.'

    If you don't have the router's User Manual you may be able to find it on the web. Look on the modem/router's manufacturer's web site or Verizon's or search for "<brand> <model> user manual."
     
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