Problem installing MS Office Professional 2007 Upgrade

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

keepitreal

Thread Starter
Joined
Jul 13, 2007
Messages
4
Help! Problems installing Office Professional 2007 upgrade.

I bought the upgrade for my Office Professional 2007 version, and installed
it ith no problem on my computer. Unfortunately, this hard drive crashed
Tuesday. So, rather than buy a new hard drive, I simply used a hard drive in
an extra CPU from my office that was shut down last year. This computer
has Office 2003 on it and was in a networked office. When I tried to install
the upgrade, I ran into a problem. This is what happened: I put in my
Office Professional 2007 upgrade disks, enter product key, is ok'd, and then
I get the following message: "Setup cannot find office.en-us\1033\dwintl20.dll. Browse to a valid installation source." I found some dwintl20.dll files on my hard drive, but when I click OK, it won't accept any. So, it cancels the upgrade installation.

The only thing I could think of that would be a problem was that this
particular hard drive was in a computer at an office that was networked with
the original information being on the network.

Both the crashed hd and recently installed hd from office computer has Office Basic Edition 2003, separate licenses; both came with Dell computers bought in 2004. I have the original disks for the crashed computer AND for the hard drive installed now.

(Of course, I did not reformat the hard drive before installing. Hindsight...yada, yada, yada.) Regardless, what can I do NOW? Should install the Office 2003 version that was on the crashed computer, then uninstall Office 2003, then try installing the upgrade again?

Can anyone help?

Thank you.
 
Joined
Aug 17, 2003
Messages
17,584
If you do not reinstall Windows from new, you face an endless series of problems unless the old computer was 100% identical in hardware terms to the one you have now.

The "original disks" for the crashed computer may not work for reinstalling either, as they may be locked to the BIOS in the old one if Windows came pre-installed.

One thing Windows does not like is running on a version that was installed on different hardware.
 

keepitreal

Thread Starter
Joined
Jul 13, 2007
Messages
4
Actually, both computers are identical. Bought at same time. Dell Dimensions 4600. One was kept at home (the "home office") and the other was kept at the office which was networked. When the office was shut down, I brought all the equipment home including this PC. The CPU has been sitting dormant since then. I had a geek squad tech come Tuesday to address several problems on this computer, my son's computer and a laptop.
Anyway, what do I do?
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
Hi keepitreal

I have merged your post with your original thread. Please do not create duplicate threads.
This is a free help forum where members volunteer their time. Please remember, it is not "Live" tech support. The member who responded lives in a different time zone as well.

kiwiguy is no slouch when it comes to informative and knowledgeable answers. (y)

You mention Geek squad, what did they find and or fix?
 
Joined
Jan 17, 2007
Messages
885
.. that's right about kiwiguy Mate.. follow his advise and you will come out OK. :D ;)

And don't worry about him being from New Zealand, they just have this "funny" thing about how they use their sheep!! :eek: :eek: :eek:
 

DoubleHelix

Banned
Joined
Dec 9, 2004
Messages
24,388
The problems is almost definitely a result of a networked Office install. The only way to resolve it would be to uninstall Office and reinstall it.
 
Joined
Aug 17, 2003
Messages
17,584
Most of us can only visit here when time permits. We do our best, but we have to earn a living as well, which in my case requires days away from a computer.

I agree with DoubleHelix above, and I would simply never think of relocating a HDD where network installs are the case, or even if it is just a firmware revision in one of the devices it can be enough to give headaches in the future.

You simply don't get these problems doing a full clean install.
 

keepitreal

Thread Starter
Joined
Jul 13, 2007
Messages
4
Thanks for your response. I really didn't think about responses might be from different time zones. Just desperate for help....hindsight. In the future, I will keep in mind that in mind.
Also, nothing said "bad" about kiwiguy. I am sure he is great! But when desperate for help, a direct, clear answer was needed; didn't get that.
Geek Squad guy was the one who fixed all the other things as well as installed the hd. I didn't run into any problem reinstalling any software until trying to install the upgrade.
Anyway, got up this morning and this is what I did BEFORE checking this website. It worked. Yippee!!!! I uninstalled Office 2003. Rebooted. Installed MY OWN VERSION of Office 2003. Rebooted. Then, installed Office Professional 2007 Upgrade. Rebooted. IT WORKS!!!!!!!!!!! Geez, louise...
So, thank you to everyone with input. More than willing to return the favor.
By the way, any of you hear about the new internet, the grid?

Thanks again.
 
Joined
Jun 22, 2008
Messages
15
I was trying to install Office 2007 on a new HD. I had this version installed on my old HD, but the HD started malfunctioning and Dell replaced it.
Now, reading from the previous posts on this issue, I gather that the new HD must've had some version of the Office installed on it in the past?
I assume this HD is refurbished.


What should I do?



Should I call Dell?

I'm really not looking forward to it, based on my previous expreriences.


Thank you.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top