Problem installing Netnanny

[worthajog]

Netnanny was working fine, then I did a system restore to remove malware. This removed netnanny, and so I reinstalled it. For some reason, it does not automatiically initiate the registering process after installation. I'm not sure if it needs to or not, maybe I am already registered, but certainly my settings are not working.

I have tried uninstalling and then reinstalling with windows defender, firewall and antivirus switched off. This made no difference. I don't understand what is going on. I am spending hours trying to fix this. Netnanny email support are very slow and they haven't identified the problem yet. Perhaps I am not logged in to netnanny, or logged in as another user?

Thanks

 

[flavallee]

Netnanny was working fine, then I did a system restore to remove malware.

Using System Restore is not the way to remove malware, spyware, etc..

There are several free tools designed for that which you should use on a regular basis to keep your computer clean.

These are the ones that I use every 7 - 14 days:

AdwCleaner

Malwarebytes Anti-Malware

SUPERAntiSpyware

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I've never used Net Nanny, so I can't address any issues with it.

Here is its "Frequently Asked Questions" section.

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[md2lgyk]

How did you uninstall Netnanny while trying to fix this issue? Most uninstallers leave "bits" behind in the registry, or files/folders that aren't removed. Perhaps your previous uninstall has left things that are interfering now. I suggest you give Revo Uninstaller a try. It's free and does an excellent job.