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Problem installing silhouette software (Moved from Windows 7 forum)

Discussion in 'All Other Software' started by KirstenGentry, May 8, 2018.

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  1. KirstenGentry

    KirstenGentry Thread Starter

    Joined:
    May 8, 2018
    Messages:
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    I’m needing help trying to download my silhouette software to run my vinyl machine.
    I have already uninstalled and reinstalled the Silhouette application and also the 2015 Visual C++ Redistributable.
    I keep getting these errors
    api-ms-win-crt-runtime-l1-1-0.dll missing
    & failed to locate framework dll. I have already done 199 updates this morning and then another 111 this afternoon!!!! Someone please help me!

    Toshiba L675D-64bit Windows 7
     
    Last edited by a moderator: May 9, 2018
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    19,603
    First Name:
    Liz
    it sounds like that computer hasn't been updated in several years.
    Give it a few more days until no more updates are found. Be sure you shut down the computer and do a cold boot.
     
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