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problem installing sp1

Discussion in 'Windows 7' started by sweetcheekies, Nov 3, 2011.

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  1. sweetcheekies

    sweetcheekies Thread Starter

    Joined:
    Aug 23, 2001
    Messages:
    1,218
    Hi.. i am running IE 9 win 7 32bit on my hp pavillion 6700 laptop.. I am unable to install the update SP1.. i followed microsofts instructions for downloading and installing the system readiness tool.. and it still does not work.. here is the log file for it maybe someone with more computer knowledge can decifer whats going on.. i cannot run a repair installation as my cd drive is not working ( its no being read in device manager) and I believe i have to get a new one.. I had to take my laptop in to have them put win 7 on it in the first place.


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 13.0
    2011-11-03 11:52

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.cat
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.cat
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979916_RTM~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979916_RTM~31bf3856ad364e35~x86~~6.1.1.0.cat
    (f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
    (f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.cat

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.security_b03f5f7f11d50a3a_6.1.7600.16543_none_708a89228a90a5c1.manifest msil_system.security_b03f5f7f11d50a3a_6.1.7600.16543_none_708a89228a90a5c1
    (f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.security_b03f5f7f11d50a3a_6.1.7600.20659_none_59bd59fca437b8e4.manifest msil_system.security_b03f5f7f11d50a3a_6.1.7600.20659_none_59bd59fca437b8e4
    (f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7600.20659_en-us_3d9c9ca740a4ff99.manifest msil_system.security.resources_b03f5f7f11d50a3a_6.1.7600.20659_en-us_3d9c9ca740a4ff99
    (f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7600.16543_en-us_5469cbcd26fdec76.manifest msil_system.security.resources_b03f5f7f11d50a3a_6.1.7600.16543_en-us_5469cbcd26fdec76

    Summary:
    Seconds executed: 286
    Found 12 errors
    CSI Manifest All Zeros Total count: 4
    CBS MUM Corrupt Total count: 4
    CBS Catalog Corrupt Total count: 4

    Unavailable repair files:
    winsxs\manifests\msil_system.security_b03f5f7f11d50a3a_6.1.7600.16543_none_708a89228a90a5c1.manifest
    winsxs\manifests\msil_system.security_b03f5f7f11d50a3a_6.1.7600.20659_none_59bd59fca437b8e4.manifest
    winsxs\manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7600.20659_en-us_3d9c9ca740a4ff99.manifest
    winsxs\manifests\msil_system.security.resources_b03f5f7f11d50a3a_6.1.7600.16543_en-us_5469cbcd26fdec76.manifest
    servicing\packages\Package_1_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_1_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_3_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_3_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_for_KB979916_RTM~31bf3856ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_for_KB979916_RTM~31bf3856ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_1_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.cat
    servicing\packages\Package_1_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.cat
    servicing\packages\Package_3_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.cat
    servicing\packages\Package_3_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.cat
    servicing\packages\Package_for_KB979916_RTM~31bf3856ad364e35~x86~~6.1.1.0.cat
    servicing\packages\Package_for_KB979916_RTM~31bf3856ad364e35~x86~~6.1.1.0.cat
    servicing\packages\Package_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.cat
    servicing\packages\Package_for_KB979916~31bf3856ad364e35~x86~~6.1.1.0.cat




    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Professional, 32 bit
    Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60, x64 Family 15 Model 104 Stepping 2
    Processor Count: 2
    RAM: 3006 Mb
    Graphics Card: NVIDIA GeForce 7150M / nForce 630M, 64 Mb
    Hard Drives: C: Total - 152624 MB, Free - 127513 MB;
    Motherboard: Quanta, 30CF
    Antivirus: None
     
  2. huggie54

    huggie54

    Joined:
    Feb 17, 2008
    Messages:
    2,637
    download and save to desktop,reboot into safe mode and then try to install
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,929
    First Name:
    Frank
    What's the product number on the sticker so we can determine the exact model number your HP laptop is?

    HP has over 200 models that fall within the 6700 series.

    -------------------------------------------------------
     
  4. sweetcheekies

    sweetcheekies Thread Starter

    Joined:
    Aug 23, 2001
    Messages:
    1,218
    sorry it took so long to get back to u my son BORROWED grrr my laptop for a few days lol FE670UA#ABC is the p/n number listed on the sticker
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,929
    First Name:
    Frank
    According to the HP/Compaq support site, that number is assigned to a HP Deskjet 670/672 series printer - which is an extremely outdated model.

    -------------------------------------------------------

    Write down everything that's on that HP sticker, then submit it here.

    Try not to make any typos.

    -------------------------------------------------------
     
  6. sweetcheekies

    sweetcheekies Thread Starter

    Joined:
    Aug 23, 2001
    Messages:
    1,218
    I did one better so there is no typos I took a picture of it ..

    ty for trying to help me
     

    Attached Files:

  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,929
    First Name:
    Frank
    Thanks for providing a screenshot of the sticker. It confirms your laptop is a HP Pavilion dv6919ca model.

    Here is the support and software site for it.

    According to its product specifications section, it came with Windows Vista Home Premium SP1(32-bit) pre-installed, so obviously you've upgraded it to Windows 7 Professional(32-bit).

    What I suggest you do is download and save the full SP1 upgrade, and also burn it off to a CD-R.

    You can then install it from the saved file, and you'll also have a copy saved in a CD-R for future install, if needed.

    It's the 537 MB file at the bottom of the list.

    --------------------------------------------------------
     
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