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Problem logging into Outlook Express

Discussion in 'Web & Email' started by Robert1, Dec 1, 2006.

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  1. Robert1

    Robert1 Thread Starter

    Joined:
    Jan 6, 2001
    Messages:
    176
    My problem is that when I enter my username and password, the logon window comes back up again prompting me to reenter the user name and password.

    I suspect the problem began when I inadvertently entered my password into the User Name line and hit the enter key (normally the username is there already and I just type in the password and hit enter)

    I am using Outlook Express version 6. My isp is sympatico.ca.

    The following message appears when I kill the logon box:

    There was a problem logging onto your mail server. Your Password was rejected. Account: 'pophm.sympatico.ca', Server: 'pophm.sympatico.ca', Protocol: POP3, Server Response: '-ERR command failed', Port: 995, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92

    If anyone can help me with this I'd appreciate it: it will save me having to logon via hotmail, which I prefer not to use, as I want to save my mail directly to my hard drive.

    Thank you,
    Robert
     
  2. Robert1

    Robert1 Thread Starter

    Joined:
    Jan 6, 2001
    Messages:
    176
    I found my problem was that I was trying to input my 'user id' - what it really wanted for my 'User Name' was my email address! When I entered my email address as my 'User Name' and then my regular password, I logged on in a few seconds! Relief, mopping off brow, prayers of thanks, etc. etc.

    I thought of it when I was going the hotmail route to retrieve my email: the hotmail specifically asked for my email address! The light then dawned!

    Thanks and my apologies to anyone who has been attempting to solve this problem for me!

    Robert
     
  3. MMJ

    MMJ Guest

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    Oct 15, 2006
    Messages:
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    :eek: You have sure been here for a while!

    Can you take a look at my sig?
     
  4. Robert1

    Robert1 Thread Starter

    Joined:
    Jan 6, 2001
    Messages:
    176
    I'm sorry MMJ: I don't see anything notable about your sig (if MMJ is your sig) - or maybe you meant the smilie! Yes, embarrassment is the correct one for me alright!!!!

    Yes, I've been with Tech Support Guy a long time. I believe even longer than indicated - it says 2001, but it seems to me I was using them in the 90s.

    Well, I don't use Tech Support Guy often: but it has been a wonderful service when I needed it.

    Take care and all best to you, MMJ, thanks for coming back to me and do have a great day,
    Robert
     
  5. MMJ

    MMJ Guest

    Joined:
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    No, I meant the part in my signature about when your thread is solved ;)
     
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