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Problem on 2 different PCs at home trying to update the new Adobe Flash Player

Discussion in 'All Other Software' started by copain36, Jan 28, 2012.

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  1. copain36

    copain36 Thread Starter

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    Hi,

    Since last night, my laptop and my desktop PCs at home (both sharing the same internet connexion through a Linksys WRT54G router - the desktop operates on WinXP 32-bit, my laptop on Win7 64-bit, never had a problem with this set up until last night) do not seem to recognize a Flash Player being installed at all, when I go to website requesting Flash Player. Until last night, it was fine.

    3 days ago, if I recall, I have updated both systems with the automatic pop-up Adobe Flash Player installer that comes on when your start your system to tell you that there is a new update available. At the end and for both computers, I got a message that told me that both installations had been a success. Shut down systems. Start them up again last night and there, no more Flash Player, in both systems. Or it seemed, because when I went into START/DEFAULT PROGRAMS/PROGRAMS AND FEATURES to see the list of programs in both computers, well the Adobe Flash Player 11.1 whatever was listed. So I told myself that maybe it had not downloaded right, and right in there, I uninstalled the application, for both systems.

    Next step: I proceeded to go on Adobe.com and download the application once more. I started with my laptop first. Into their DOWNLOAD section I went and it automatically proposed to me to download the file for Windows 64-bit. Clicked on it, a window came up, RUN, and it downloaded the installer. Ok. Once it was done, I clicked to start the installer. The installer somehow allows to dowload the Flash Player up to 12% completion, then stalls for about 30 seconds and stops, with a message saying DOWNLOAD TIMEOUT. I must have tried this several times, even tried to save the file on my system instead of clicking RUN, shut down IE9 (which I use on my laptop) and manually started that, same results. Ok.. lets try this on the XP PC, did the same thing there, same results also (of course I downloaded the Win 32-bit version of Flash Player file for that system).

    I read a bit around the internet to see if other had the same issue and read in some forums to try and uninstall from the file you get at adobe.com (there was the direct link to the ininstall page) - Went there and to my big surprise, when I clicked on the win 64-bit uninstaller file, Adobe stalls, the whole things. It will not let me download that file either. So now that seems to be a problem downloading anything from adobe and maybe, just maybe recognized as adobe software.

    I need help, I think it shows. I suspect it might be an issue with the router or the modem itself since I have the same problem with both PCs, but I am not computer savvy enough to figure it out by myself. In these times, you turn to experts, so up to you guys. Whatever details you need, just ask away and I'll do my best to answer.

    Thanks!
     
  2. Mark1956

    Mark1956 Malware Specialist

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  3. copain36

    copain36 Thread Starter

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    Although I have not the same version of the firmware, I managed to find it on the router and the firewall options are not checked (it gives me a list of things to block, everyone of the them is unchecked, as being not blocked). Thank you for your answer.
     
  4. TOGG

    TOGG

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  5. Mark1956

    Mark1956 Malware Specialist

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    Ok, something else you can try is to disable the firewall and Anti Virus on the PC.

    Keep one of the PC's off-line while downloading on the other one.

    If you are using a wireless connection to the router try it with a cable connection.
     
  6. copain36

    copain36 Thread Starter

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    Ohhh I am almost too embarassed to say that I found the solution... but hey, if it can help other people who might come across the same problem, here it goes. And please, don't laugh.

    I tried everything you guys told me to do. No results. Then it came to me: I NEVER TRIED TO UNPLUG THE MODEM AND PLUG IT BACK!! Ok, good, news, that wasn't it. Then I told myself, hey, why now try the stupidiest thing in the world: unhook the phone wire going to the modem to get the DSL signal and hook it back. BINGO!! The flash player installer started right there as I did that, on my XP PC, since I was still on a webpage asking for Flash Player when I did that. I had to manually go on the Adobe website to update Flash Player on my laptop.

    Ok. You can laugh now. LOL!
    Thanks guys for trying to help. Oh well at least, it gave me the opportunity to discover this great forum! :)
     
  7. copain36

    copain36 Thread Starter

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    The only thing I find weird, is that if the DSL signal wasn't plugged in right or somehow had stopped working in the modem, how could I still have access to website but it only stopped recognizing Flash elements on webpage? Oh.. technology. If it works, don't ask questions, I guess! LOL!
     
  8. Mark1956

    Mark1956 Malware Specialist

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    Some of our helpers who are knowledgable in the area of internet issues my be able to answer that, I'm not one of them, but thanks for letting us know how you solved the problem.
     
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