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Problem sending print jobs to network printer with new Windows login

Discussion in 'Networking' started by parlayin, Jan 29, 2009.

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  1. parlayin

    parlayin Thread Starter

    Joined:
    Jan 23, 2002
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    At my office, we have 2 community printers. One big Konica/Minolta printer/copier ("big printer") for large print jobs, and one smaller HP printer ("small printer") for regular print jobs. I replaced another employee here and for the first few weeks, I logged on to his Windows account and printed everything fine. Since then, the IT guy created a new Windows account for me and from this account on the same computer, I can print to the smaller printer fine, but can't send print jobs to the big printer. I checked all the printer settings for the big printer under both accounts and everything is the same under each tab, such as the IP address of the printer. It recognizes the printer, as it comes up on the list of printers. And when I did run/command and put in the big printer's IP address, I get a reply. Also, when I scan something on that big printer, I can get it emailed to myself just fine. But for some reason, I just can't send print jobs over.

    Any suggestions? Thanks in advance
     
  2. parlayin

    parlayin Thread Starter

    Joined:
    Jan 23, 2002
    Messages:
    24
    When I use the Konica Minolta Printer Installer CD, it doesn't automatically detect the printer, which it should. And when I enter the network search parameters (IP address and subnet mask), it doesn't detect either.
     
  3. parlayin

    parlayin Thread Starter

    Joined:
    Jan 23, 2002
    Messages:
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    anyone? :confused:
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    The only thing that comes to mind is a firewall configuration issue.
     
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