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Solved Problem Settign up MS Outlook As E-mail Client

Discussion in 'Web & Email' started by znord737, May 21, 2018.

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  1. znord737

    znord737 Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 3884 Mb
    Graphics Card: Intel(R) HD Graphics, 1718 Mb
    Hard Drives: C: 154 GB (94 GB Free); D: 47 GB (47 GB Free);
    Motherboard: ASUSTeK Computer Inc., K52F
    Antivirus: Windows Defender, Enabled and Updated

    I am currently vacation in Greece and have a local ISP "Otenet.gr".
    This works well sending and receiving emails no problem-faultless.

    I have another email provider "Btinternet.com" which I use when I am in the UK and it works fine from there.

    What I want to do is to be able to do is use OUTLOOK 2010 From Greece to fetch the emails on my BTinternet.com account.

    I have tried the recommended setting for POP3 /SMTP and IMAP/SMTP without any success at all.

    I get as far as Network Connection OK
    Search for my BTinternet details OK
    Logon to Server Failed
    Send Test Message failed
    These are the stting I have tried:-
    Add New
    Auto Account Set Up - Yes
    E Mail Account My Name
    E-Mail Address My name at Btinternet.com
    Password My Password
    Configuring Automatically
    Established Network Connection Yes
    Search for Myname at BTinternet.com Yes
    Logon to Server Failed

    Then tried Manuall to connect details as above plus
    POP3 Settings
    I/C Mail Server mail.Btinternet.com
    Port 995 SSL enabled
    U/N Myname at Btinternet.com
    P/W MyPassword
    O/G Settings SMTP
    mail.Btinternet.com
    Port 465 SSL enabled
    Authentication Plain
    U/N Myname at Btinternet.com
    Password MyPassword
    Logon to POP3 Server Failed
    Your server does not support this connection

    I must be doing something incorrect here ,would much appreciate assistance with sorting this out
    Znord737

















    I have another E-Mail Client "Btinternet.com" which I want to be able to
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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  3. znord737

    znord737 Thread Starter

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    Thank yo
    Thank u for that link, yes have checked all those settings apart from a couple of things :-
    What do I need to do for the Root Folder Path? I thought the Outlook Programme would set that up automatically?
    Folder Seperator ? what is this what do I need to do to create both these items. Not having these set up I am assuming would not or should not effect the Programme from connecting to BT Internet?
    I will telephone the local ISP provider this morning and ask them is there something I need to add to their setup details and will let you know later today Wednesday.
    Znord737
     
  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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  5. znord737

    znord737 Thread Starter

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    Went through the whole set up again as per the intermedia suggestions.
    Error message Protocol IMAP. Port 993 , server refused connection error code 0x800cccd9 ?
    what next I ask ! looked it up on google and am still none the wiser ! any suggestions gratefully received
    Znord737
     
  6. znord737

    znord737 Thread Starter

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    There was another error message received as well here it says Your server does not support the connection encryption type that you have specified , try changing the encryption.Unquote
    Re the error 0x800CCCD9 , I was unable to get any clear way of fixing this other than purchasing a fix it tool to me which looked like sfc/chdsk or buying a fixit tool reimage . Any thoughts on this . I should add that I have done an SFC and a CHKDSK and both found nothing . The error code seems to indicate that some of the W10 System Files may be corrupted? but if so why did the sfc or chkdsk not locate these? . Maybe even the Outlook 2010 Files which are part of MS Office 2010.
    I have the disks here for MS Office 2010 so I could uninstall that completely and reinstall it , though this may be barking up the wrong track what do you think?
     
  7. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Try an repair on the with the Office CD's
     
  8. znord737

    znord737 Thread Starter

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    Many thanks ok will do that this afternoon and let you know whether there are any changes, thanks again
    Znord737
     
  9. znord737

    znord737 Thread Starter

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    Have done a re-install of the MS Office 2010 and it made no difference at all
    Coincidence that all my problems seem to stem from Windows 10 updates. Doing a Google on the problem indicates that I am not the only one on the receiving end of apparent MS problems. I wish someone would provide a fix
    Znord737
     
  10. znord737

    znord737 Thread Starter

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    I have managed to ge to cause thist OUTLOOK 2010 to partly work.
    It can send test emails ok but will not pick up the emails for me.
    I am getting the fault code 0X800cccd9.
    I had previously set up the Outlook Logging and now have a heap of log reports .
    I am attaching one here for you to examine maybe you will be able to decipher what is happening to cause this saga.
    C:\PROGRA~2\MICROS~1\Office14\OUTLMIME.DLLIMAP: 07:29:18 [db]

    Intializing connection [10AE41B8]

    IMAP: 07:29:18 [db] Connecting to 'mail.btinternet.com' on port 993.
    IMAP: 07:29:18 [db] OnNotify: asOld = 0, asNew = 4, ae = 0
    IMAP: 07:29:19 [db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.
    IMAP: 07:29:19 [db] OnNotify: asOld = 4, asNew = 6, ae = 2
    IMAP: 07:29:19 [db] OnNotify: asOld = 6, asNew = 6, ae = 4
    IMAP: 07:29:19 [db] OnNotify: asOld = 6, asNew = 5, ae = 2
    IMAP: 07:29:19 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
    IMAP: 07:29:19 [rx] * BYE disconnecting
    IMAP: 07:29:19 [db] ERROR: "The server refused the connection.", hr=0x800CCCD9
    IMAP: 07:29:19 [db] Connection to 'mail.btinternet.com' closed.
    IMAP: 07:29:19 [db] OnNotify: asOld = 5, asNew = 0, ae = 5
    Znord737
     
  11. DaveA

    DaveA Trusted Advisor Spam Fighter

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    What version of Office 2010 do you have?
    If the Starter version, it is NOT supported for Windows 10.
     
  12. znord737

    znord737 Thread Starter

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    Thank you foor your time.
    No it is not the Starter Version it is the Standard Office 2010 32 Bit.
    The Programme was working OK until Windows 10 Updates started to arrive then the POP3 E=Mail connection would not work, then the IMAP connection would not work. I have posted a fault log above, no one so far has responded as to what to make out of it, there must be some clues there somewhere
    Znord737
     
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