problem surfing throught wireless network: access denied (policy_denied)

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

kermitshor

Thread Starter
Joined
Jan 14, 2013
Messages
2
hello
i have dell vostro 2520, windows 7 ultimate x64

until now i connected to the internet through ADSL lan modem that was connected to my laptop and it worked great

this week i have tried to connect to the internet via wireless network (first time i tried it since i bought the computer last month)

i am able to connect to a wireless network but when i open a browser and try to surf i get this error message on the browser:
Access Denied (policy_denied) Your system policy has denied access to the requested URL.
For assistance, contact your network support team."

tried different browsers (chrome, firefox, IE), and it is the same
tried to connect to different wireless network : same, i am able to connect but not surf

tried different wireless adapter, same

i have looked it up on the internet and still haven't found any answer..
it happens on every site i am trying to access. (on some threads on the internet people said it happened on certain sites.. but this is not the case)

firewall is turned OFF

when i try to connect to the internet through modem (lan modem), internet works just fine (with\without firewall) as i mentioned at the beginning

any ideas?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
windows 7 ultimate x64
did the dell come with that version of software ?

access denied (policy_denied)
sounds like the software has a policy setup to stop internet access
this is not my area of expertise - but have a look at these links
http://www.sevenforums.com/tutorials/3652-local-group-policy-editor-open.html

also if you have the trialware of mcafee on the PC - dell usually comes preinstalled - this may be stopping access

------------------------------------------------------------------------

Windows Validation

Please download and run MGADiag Diagnostic Tool and post back the report it creates:
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default)
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard
  • Paste the MGA Diagnostic Report back here in your next reply

Please download and run WVCheckhttp://artellos.com/ccount/click.php?id=7 and post back the report it creates:
  • Double-click WVCheck.exe.
  • As indicated by the prompt, this program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the Notepad file as a reply.

------------------------------------------------------------------------
 

kermitshor

Thread Starter
Joined
Jan 14, 2013
Messages
2
The computer didn't come with version of windows

and one more test i have done:
while i am connected to a wireless network, i get the error message when i try to surf (to any site) however, i can get a ping to that site from :
cmd=> ping "site-adress" -t
ping is good but there is no access to the site itself through the browsers

i looked at the link you gave me, didn't help me much. i could not find anything there that can help me with this annoying problem

about the report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {4B133972-3371-4219-96DC-C56A494312C3}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4B133972-3371-4219-96DC-C56A494312C3}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3311128180-3356780532-3715766863</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 2520</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="7"/><Date>20120920000000.000000+000</Date></BIOS><HWID>DCC23407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>WN09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1037-7601.0000-3532012
Installation ID: 003773656585525376918111347015163666844021824586718751
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 14-Jan-13 11:09:44 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:16:2012 13:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIAAQABAAEAAQABAAAAAwABAAEA6GGcFAJZvdBaxbb/JJuN7/jphJHi2zbULnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
FPDT DELL WN09
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
SSDT TrmRef PtidDevc
SLIC DELL WN09

WVCheck report:

Windows Validation Check
Version: 1.9.12.5
Log Created On: 2315_14-01-2013
-----------------------

Windows Information
-----------------------
Windows Version: Windows 7 Service Pack 1
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
Auto-Update Option: Download updates automatically, but ask me when I want to install them.
-----------------------
Last Success Time for Update Detection: 2013-01-14 18:19:43
Last Success Time for Update Download: 2013-01-14 18:37:13
Last Success Time for Update Installation: 2013-01-14 18:48:07


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 14336 bytes
Creation; 21/11/2010 5:23:48
Modification; 21/11/2010 5:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 14336 bytes
Creation; 21/11/2010 5:23:48
Modification; 21/11/2010 5:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll
Size: 15360 bytes
Creation; 21/11/2010 5:24:21
Modification; 21/11/2010 5:24:21
MD5; b6d6886149573278cba6abd44c4317f5
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
Size: 14336 bytes
Creation; 21/11/2010 5:23:48
Modification; 21/11/2010 5:23:48
MD5; 19f75d71e4256f5113d64ce2bb66b838
Matched: slwga.dll
-----------------------


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's HOSTS File Check
-----------------------
Line: 127.0.0.1 validation.sls.microsoft.com
Matched: *microsoft.com*
-----------------------


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - 5e0db2d8b2750543cd2ebb9ea8e6cdd3


-------- End of File, program close at 2319_14-01-2013 --------
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
closing post as thats a version of software that only comes with a PC
The computer didn't come with version of windows
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top