Problem trying to restore computer using windows 7 disc!

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Mulphia

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Jan 1, 2013
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I just got a brand new computer for christmas, it's a hp compaq dc5850, and it was working fine until now! I tried turning the computer on and it got stuck at the blue hp invent screen, I didn't know what to do, so I finally decided to just try and restore it. When I try to use the windows 7 disc to do this it keeps saying "no drives were found. Click to load driver to provide a mass storage driver for installation". I don't know what to do...
 
Joined
May 7, 2011
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Sounds like a problem with the hard drive.

Follow this to check the hard drive, if it also can't locate the drive then you should return the PC under the guarantee.

You will obviously have to create the CD on another PC.

Open Internet Explorer and click on this: Seatools

Save the download to your desktop.

In Windows 7 right click the ISO file, select Open With, then select Windows Disc Image Burning Tool then follow the prompts.
For all other versions of windows (if you do not have an ISO burner) download this free software. ImgBurn Install the program and start the application. Select the top left hand option to Write image file to disc and then on the next window click on the small yellow folder icon and browse to the ISO file on your desktop. Then click on the two grey discs with the arrow in between (bottom left) and leave it to complete the operation.

You will need a blank recordable CD or a re-recordable CD. You cannot use this software on a USB flash drive.

When the CD has been burned boot the PC into the Bios setup and set the CD/DVD drive to 1st in the boot sequence. Insert the disk in the drive then reboot and the disc will load into DOS. Click on Basic Tests and select the Long Test.

A full set of instructions can be found here: Seatools instructions

When the test completes it will show a Pass or Fail.
 
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